Delivery Specialist

3 months ago

Calgary, Canada Rogers Communications Full time

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story

The Customer Delivery Specialist (DS) is responsible for proactive assignment and management of Rogers for Business customer orders, ensuring that customer delivery requirements are executed within defined milestones, helping to support sales and drive growth across all lines of business. The DS is accountable for leading the deployment of standard projects. Accountabilities include deployment of wireline solutions, IP technology, SIP, Unified Communications, Managed Wi-Fi, IoT, FWA and wireless onboarding.

**What you'll do**:

- Responsible for order fulfillment, coordination and administration for business customer orders, ensuring that delivery procedures are executed with a goal of meeting the defined interval cycle.
- Receive and validate Clean Order Package (COP) requests via Salesforce for all lines of business including Wireline, Wireless, Data Centre, IOT and Service Migrations
- Coordinate with project resources, both internal and external to Rogers, to plan, prepare and execute on delivery requirements.
- Facilitate status meetings and oversee project critical millstones.
- Process MACD requests for existing Rogers for Business Services
- Build customer relationships by providing prompt and exceptional service through communication and delivery and embodying the I AM SERVICE behaviours in every interaction.
- Define schedule and delivery plans to communicate with customers and assess risk factors
- Coordinate and communicate firm installation date (FOC) with the customer.
- Be the liaison with field technicians
- Ensure timeliness of billing activation upon delivery of service, ensuring closure communication to customer is delivered to ensure awareness of service activation and billing.
- Submission of Commercial & Strategic Orders on behalf of Sales via RDL
- Account Creation of Wireline & Wireless accounts
- Uploading of pricing details into V21 Billing System
- Diligent order tracking for revenue reporting

**What you'll have**:

- 2+ years of experience within the Telecommunication industry, Business to Business segment preferred
- Knowledge of Rogers Business services, products and procedures
- Knowledge of Ethernet technology and topology, IP Technology, SIP, MPLS, Wi-Fi, UCC
- Excellent proficiency with Vision 21, ICM, AS400, INSIS, EWP, SGI, Oasis and Salesforce & Optic
- Strong communication skills (oral and written) and the ability to interface with all levels of the organization, across a variety of cross-functional teams
- Ability to bring new ideas and approaches that are appropriate to the business, challenging the status quo
- Strong analytical and problem-solving skills
- Post Secondary education in a related Technology or Telecommunications field
- ITIL, PMP certifications an asset
- Ability to promote a collaborative team culture through active listening, seeking to understand and information sharing
- Bilingualism (English & French) an asset
- Excellent presentation and communication skills

**What’s in it for you?**

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

- Competitive salary & annual bonus
- Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
- Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
- Paid time off for volunteering
- Company matching contributions to charities you support
- Growth & Development Opportunities:

- Self-driven career development programs (E.g. MyPath program)
- Wellness Programs:

- Homewood employee & family assistance program
- Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
- Low or no-cost fitness membership with access to virtual classes
- Our commitment to the environment and diversity:

- Work for an organization committed to environmental protection
- Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disab

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