Supervisor Accounts Recievable

2 weeks ago

Oshawa, Canada Lakeridge Health Full time

**Supervisor Accounts Recievable**
- Department:_ Accounts Receivable
- Program:_ Financial Services
- Status:_ Regular Full Time
Days - 8 Hour Shifts (Subject to Change)
Lakeridge Health Oshawa
- Wage Schedule:_ $40.490 - $55.120 per hour
Vacancy: 2500000099

JOB SUMMARY:
This position reports to the Controller and will oversee the daily operations of the accounts receivable function, including the design, implementation, maintenance and management thereof, while providing excellent service to internal and external stakeholders and adhering to organizational policies and procedures, insurance and MOHLTC guidelines, and industry best practices, and ensuring appropriate GAAP and internal control requirements are met.

The AR Supervisor will have direct supervision over all accounts receivable personnel, whom are unionized and are an integral part of the Finance team.

DUTIES AND RESPONSIBILITIES:

- Provide oversight on patient and client billing, ensuring validity of charges through system audit reports and process reviews;
- Oversight and management of claim submissions to all insurers;
- Responsible for investigating and resolving patient concerns and complaints;
- Monitor aging of accounts receivable and initiate programs to facilitate timely collection of outstanding receivables;
- Review and propose patient bad debt write-offs on a timely manner;
- Support Management by providing timely and accurate payment and account standing information;
- Continuously reviewing processes looking for improvement opportunities to create efficiencies and increase throughput;
- Track performance measures for the accounts receivable team;
- Monitor staff workload and redistribute as appropriate;
- Responsible for monthly close of accounts receivable, including reporting and reconciliation of general ledger accounts;
- Responsible for hiring, discipline of, scheduling and attendance management of unionized staff, with escalation to Controller when appropriate;
- Responsible for performing staff performance reviews;
- Develop, coach and mentor staff, in addition to monitoring and maintaining staff engagement, fostering a learning environment and working collaboratively to promote a strong team dynamic;
- Responsible for completing all patient AR year-end audit schedules and primary contact for the auditors for Patient Revenue, during interim and year-end audits;
- Oversee and ensure reasonability of the physician payments - fee for service payouts;
- Involvement in and support of new corporate systems implementations (currently a new clinical information system), including ensuring all AR needs are met by the new system and ensuring all staff are appropriately trained
- Ensuring staff adhere to LH Privacy rules dictated by PHIPA
- Ensuring adherence with the Collective Agreements and managing, together with the Controller, any labour relations issues;
- Serves as liaison to departments in the resolution of accounts receivable administrative and operational issues;
- Work with the operating departments to continuously improve their processes as it impacts the department and to resolve any outstanding issues.
- Ensure organizational policies / financial controls are monitored, and make recommendations for process improvements;
- Back-up support to IT in the maintenance of Meditech B/AR dictionary and MIS insurance dictionary;
- Identify, propose and implement new revenue opportunities to maximize revenues, including price changes for non-OHIP services provided ;
- Active membership in the Ontario Business Managers' Association;
- Abide by generally accepted accounting principles and internal procedures and controls to protect and preserve the Company's assets.
- Respond to ad hoc requests for revenue analysis and trends;
- Complete other projects and work, as assigned.

QUALIFICATIONS:

- Degree/diploma in Accounting, with excellent understanding of internal control requirements;
- Minimum 5 years accounts receivable experience, in a hospital setting;
- Minimum 3 years supervisory experience, in a unionized environment;
- Experience with Meditech and with maintaining Meditech B/AR dictionaries is an asset;
- High proficiency in Microsoft Office, including Word, Outlook, PowerPoint and Excel;
- Comprehensive knowledge of OHIP Schedule of Benefits;
- Working knowledge of insurance industry standards, regulations and legislation;
- Demonstrated ability to lead effectively and create a high performance culture that facilitates growth and development;
- Well-developed analytic and problem solving skills;
- Highly developed communication, interpersonal and customer service skills;
- Highly organized with ability to manage multiple priorities and deliver assignments on time;
- Excellent listening, written and verbal communication skills, including report writing and presentations;
- High degree of integrity including ability to successfully deal with sensitive or confidential information;
- Ability to exhibit poise, composure and

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