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Incident Manager
2 weeks ago
**Job Details**
**WHAT WILL BE YOUR DAY-TO-DAY?**
**The responsibilities of the incident manager include, but are not limited to the following**:
- Lead conference calls, to send communications on major incidents follow up;
- Ensure correct information in an Incident Report, listing all actions and taken decisions with approval from implicated and impacted teams;
- Follow major AMER operations and inform Paris accordingly;
- Ensure on-call as per the agreed team setup to bridge the gap between AMER and ASIA.
**Infrastructure operations to be performed**:
- Work during infra weekend & other infrastructure operations as required to support AMER RPM;
- Help improving the quality of service of the team;
- Participate in big projects around continuous improvements with synergy between AMER and Paris.
**Other responsibilities**:
- Ensure process alignment between the 3 regions based on Follow The Sun model;
- Escalate major events and incidents to manager whenever applicable;
- Organize meetings between key stakeholders on demand;
- Ensure all SOPs are up to date.
**Continuous Improvement**:
- Promote team spirit and great place to work/ fun initiatives;
- Participate to transversal events;
- Propose improvement ideas / innovation.
**Profile**
**SKILLS AND QUALIFICATIONS**:
**Must Have**:
- Incident Management
- Basic understanding of IT and infrastructure
- Very strong oral and written communication skills
- 3 to 5 years of experience in incident management
**Nice to Have**:
- Technical background/ education is preferred.
**Languages**:
- Fluent in both French and English
**Job Type**: Fixed term contract
Contract length: 12 months
Pay: $60.00-$70.00 per hour
**Benefits**:
- Casual dress
- Dental care
- Extended health care
- Flexible schedule
- Life insurance
- Paid time off
- RRSP match
- Vision care
- VRSP
Schedule:
- 8 hour shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
- Commission pay
- Overtime pay
- Retention bonus
- Signing bonus
- Tips
**Experience**:
- IT and infrastructure: 1 year (required)
- Incident management: 1 year (required)
- Incident Manager: 5 years (required)
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