Student Records Clerk

2 weeks ago


Edmonton, Canada University of Alberta Full time

**Registrar's Office - Undergraduate Records, Fees & Registration**:

- Competition No.

**S100351727**
- Posting Date

**Aug 25, 2023**
- Closing Date

**Sep 08, 2023**
- Position Type

**Full Time - Operating Funded**
- Salary Range

**$44,016 to $58,952 per year**
- Grade

**06**
- Hours

**35**

This position is a part of the Non-Academic Staff Association (NASA)

This position offers a comprehensive benefits package which can be viewed at: Faculty & Staff Benefits.

**Location - **This role is hybrid with a mix of remote and in-person; on-site work takes place at North Campus, Edmonton.

**Working for the University of Alberta**
- The University of Alberta acknowledges that we are located on Treaty 6 territory, and respects the histories, languages and cultures of First Nations, Métis, Inuit and all First Peoples of Canada, whose presence continues to enrich our vibrant community._

The University of Alberta is teeming with change makers, community builders, and world shapers who lead with purpose each and every day. We are home to more than 40,000 students in 200+ undergraduate and 500+ graduate programs, over 13,000 faculty and staff, 260,000 alumni worldwide and have been recognized as one of Canada’s Greenest Employers for over a decade.

Your work will have a meaningful influence on a fascinating cross section of people—from our students and stakeholders, to our renowned researchers and innovators who are quite literally curing diseases, making discoveries and generating solutions that make the world healthier, safer, stronger, and more just.

**Working for the Department**

**Position Summary**

As part of the Enrolment Services team, the Student Records Clerk reports to the Assistant Registrar, Enrolment Services and works in collaboration with the Student Records Clerk team, Identity Management Coordinators and Specialists, to ensure the accurate and timely delivery of services.

The Student Records Clerk is responsible for maintenance and electronic location of the student file ensuring that the integrity and confidentiality of the student record is maintained. They are knowledgeable regarding student related documents, forms and processes. They will evaluate transcript requests and other records request forms, compiling all components of the student transcript and their issuance, ensuring that only appropriate information is released according to permission of the student and applicable processes, including compliance with _Freedom of Information and Protection of Privacy_ legislation.

Student Records Clerks have an integral role with identity management as they ensure all documents are completed and directed appropriately, facilitating the admissions and record-keeping processes, thereby assisting in the maintenance and integrity of the student record.

**Duties**

This position is responsible for:

- Processing undergraduate, graduate and continuing education Official University of Alberta transcripts
- Troubleshooting student queries regarding official document orders through MyCreds
- Processing 3rd party forms
- Scanning hard copy documents, receiving electronic documents and adding metadata tagging for all documents to be filed and attached to the appropriate student record
- Participating in regular quality assurance checks to ensure all scanned documents are accounted for
- Supporting Student Contact Centre through tickets and chat functionalities to respond to inquiries, problem-solve
- Responding to student inquiries as required

**Minimum Qualifications**
- High school diploma supplemented by post-secondary course work
- Six months office experience (preferably in a post-secondary environment)
- Experience working in large databases
- Intermediate knowledge in Microsoft Office Suite and Google
- Strong communication skills

**Preferred Qualifications**
- 2 year diploma in Records Management or related field preferred
- Familiarity with Freedom of Information and Protection of Privacy (FOIP) compliance

**How to Apply**

**We thank all applicants for their interest; however, only those individuals selected for an interview will be contacted.



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