Medical Office Team Lead

3 weeks ago

Halifax, Canada Ravines Medical Group Full time

Ravines Medical Group has immediate opening for **full-time Medical Office Team Lead **who is inspired by contributing to health and wellness of each patient and the community. The Ravines Medical Group operates the following clinics: Elmsdale Medical Centre, Ravines Medical Centre, Timberlea Medical Centre and Spryfield Medical Centre. This opportunity could be for our Ravines Bedford or Spryfield location.

As a Team Lead with in our Ravines Group you’d be responsible for ensuring the day-to-day operations of the clinic runs smoothly for both patients, staff and clinicians. This position works closely with a Clinic Director of Operations and will manage other administrative staff. Responsibilities include following standard medical administrative processes, ensuring MSI billings and non-insured services are invoices and collected accurately and timely, while providing administrative support to patients and staff with in the Medical Centre.

**Primary Responsibilities**:

- Creating an environment that is welcoming and warm to the patients and staff
- Dealing effectively with patient inquiries by reviewing and researching concerns or complaints and recommending corrective action as appropriate.
- Building relationships with all business areas and staff, including admin and clinical
- Monitor daily performance of front office team members to ensure duties are completed accurately, efficiently and timely.
- Assist with team member time off requests, vacations and sick calls.
- Assist with orientation and training on front office policies and procedures.
- Maintain adequate front office & Medical supplies. Ensure supply purchases are cost efficient and within the budget. Review and approve supply receipts in conjunction with finance team members.
- Accurately entering incoming payment and monthly deposit reconciliation while maintain accounts receivables.

**Qualifications & Core Competencies**:

- High School Diploma, G.E.D. or equivalent
- Graduation from a college diploma program in a related field is an asset
- Excellent customer service skills and telephone etiquette
- High degree of organizational skills and ability to prioritize and multi-task
- A “self-starter” with an ability to work independently and collaboratively in a team environment
- Ability to work in a fast-paced environment
- Strong computer and data entry skills
- Experience with EMR (TELUS Health Med Access) would be considered an asset.

A competitive salary with flexible benefits package (health and dental) and RRSP contribution is available.

**Please note that only qualifying applicants will be contacted.**

**Salary**: From $39,520.00 per year

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Paid time off
- RRSP match
- Store discount
- Vision care

Schedule:

- Monday to Friday

Ability to commute/relocate:

- Halifax, NS: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Do you have reliable transportation to and from the job location?

**Education**:

- DCS / DEC (required)

**Experience**:

- Electronic medical records: 1 year (required)

Work Location: In person

Application deadline: 2023-05-26

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