Agent D'administration Et de Service

4 days ago

Markham, Canada AGA +PLUS Full time

Nous sommes actuellement à la recherche d'un **AGENT D'ADMINISTRATION ET DE SERVICE** pour se joindre à notre équipe de Markham. Si le service est votre passion, si vous avez à cœur de répondre aux besoins des clients et si vous souhaitez travailler dans un environnement stimulant et en pleine croissance, cet emploi est fait pour vous

**Les avantages de travailler chez AGA**:

- Assurance collective, régime de retraite et programme d’aide aux employés et service de télémédecine ;
- Formation, développement et possibilités d’avancement ;
- Conciliation travail et vie personnelle et nombreuses activités sociales et physiques.

**Le poste et ses exigences**:
Sous la responsabilité de la Directrice-adjointe, Administration et service, l'**Agent d'administration et de service **sera responsable de diriger et de planifier l'administration quotidienne des programmes d'avantages sociaux collectifs. Ce poste requiert une s**olide connaissance des programmes d'avantages sociaux** et une **affinité avec les systèmes et les bases de données**.

**Le titulaire de ce poste sera appelé à**:

- Travailler en étroite collaboration avec les clients, les membres et les fournisseurs ;
- Servir de contact principal pour les promoteurs de régime et les membres ;
- Documenter et maintenir les procédures administratives pour les processus de prestations assignés ;
- Assurer l'interface avec les clients et répondre à leurs questions et préoccupations d'ordre administratif ;
- Gérer les dossiers de prestations des employés, maintenir la base de données des prestations collectives et mettre à jour les dossiers des membres ;
- Recueillir les données relatives aux affiliés et traiter les relevés de facturation mensuels ;
- Effectuer des audits de régime.
- Préparer, collecter et organiser les données en vue de leur examen ;
- Répondre aux demandes écrites et téléphoniques des clients dans le respect des normes de service ;
- Formuler des recommandations pour la résolution des problèmes et des questions et, en tant que membre de l'équipe administrative, chercher à améliorer les processus ; Participer à d'autres projets nécessitant une assistance, selon les besoins.
- Diplôme d'études supérieures ou expérience équivalente
- Minimum de 3 ans ou plus d'expérience et de connaissances dans le domaine des avantages sociaux ;
- Expérience en intégration de systèmes ;
- La certification CEBS, un atout ;
- Le bilinguisme dans les deux langues officielles, un atout ;
- Connaissance des régimes d'assurance maladie collective dans un environnement multi-employeurs ou Flex, un atout ;
- Solides compétences en mathématiques, en analyse et en résolution de problèmes ;
- Souci supérieur du détail ;
- Excellentes compétences orales, écrites, interpersonnelles et de communication ;
- Capacité à effectuer plusieurs tâches à la fois et à travailler en étroite collaboration avec d'autres personnes dans un environnement d'équipe et de manière indépendante ; il faut savoir faire preuve d'initiative ;
- Capacité à respecter les délais et à travailler efficacement sous la pression du temps.

**Qui sommes-nous?**:
Chef de file dans l’élaboration et l’administration de régimes d’assurance et de rentes collectives sur mesure, AGA se positionne parmi les plus grands joueurs en matière d'avantages sociaux au Canada. Nos clients sont des entreprises de petite, moyenne et grande taille, ainsi que des conseillers en sécurité financière et en assurance collective qui offrent un régime collectif à leur clientèle. AGA dessert plus de 2 700 clients partout au Canada et compte quelque 300 employés répartis dans ses bureaux de Montréal, Québec, Kitchener, Markham, Edmonton, Calgary, St-John (NB) et Vancouver. Entreprise à l’échelle humaine, AGA assurances collectives offre à son personnel un milieu de travail stimulant et innovateur, en plus d'intéressantes perspectives de carrière.

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