Call Centre Agent
2 weeks ago
As a **Call Center Agent**, you will perform recovery efforts to minimize losses on accounts that are identified as being delinquent. In addition, you may be responsible for general customer service questions including daily interest accrual, pay dates, and due date change requests.
- **Full-Time Opportunities**:
- **Competitive Salary**:
- **Hybrid work environment**:
- **Equipment will be provided by us**:
- **First Day of orientation will be onsite**
In this role, customer accounts will be assigned to you monthly. Through the use of both an autodialer and manual dialing to contact and negotiate with customers, review account status/information thoroughly, and find the best solution for the customer. You will be responsible to take necessary follow up actions until the customer issues are fully resolved.
- Engage with customers on all inbound/outbound calls, and other channels of communication applicable and/ or supports to update customer’s account information
- Works with customer in an effort to satisfy any deficient balances. Reviews, monitors, and engages with a high volume of customers per day.
- Negotiate payment terms/arrangements if applicable
- Reviews delinquent accounts daily and maintains losses at or below established guidelines for assigned job duties.
- Accurately documents all account activities and pertinent information to include, but not limited to, verifications and demographic changes.
- Meets individual and departmental objectives set by department management. Strives to continuously improve the quality and productivity of work.
- Overcome consumer objections; refer complaints immediately to the appropriate MC/TL/relevant department.
- Notifies management of accounts needing additional attention.
- Ensures compliance with client policies, procedures, safety, state and federal laws, regulations, and standards
Experience
- Previous experience in a Collections role is preferred but not required.
- Experience in the finance or credit industry a plus.
- Database skills a plus.
- Proficiency in Microsoft Word and Excel is required.
- Proven analytical & problem-solving skills is required, as well as the ability to utilize appropriate analysis, judgment, and logic.
- Excellent written and verbal communication skills are required.
**WHY WORK WITH US**
- Competitive Salary starting at $16.00/ hour + Potential Bonus (if applicable)
- Health & Dental Benefits are available after an initial waiting period
- Casual Dress Code
- An amazing work culture where you can learn and grow
- Full Time - Various shifts including afternoons, evenings, and weekends
- Hybrid work environment (minimum once a week in the office, based on client requirements)
**WHO ARE WE**
- Bill Gosling Outsourcing provides business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. With over 60 years in the call centre industry, we have the technology and resources to help our clients get their brand where it needs to be and grow their business._
We provide career opportunities in Customer Service and Sales, with various shifts and full time hours in our state-of-the-art call center. We strive to create a fun, diverse, and engaging workplace which promotes both personal and professional growth.
**Office Location: Barrie, Ontario**
**CHECK US OUT FOR YOURSELF**
- Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence._
**Job Types**: Full-time, Permanent
**Salary**: From $16.00 per hour
**Benefits**:
- Casual dress
- Company events
- On-site gym
- Wellness program
Schedule:
- 8 hour shift
Work Location: Hybrid remote in Barrie, ON L4M 3M5
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