Customer Service Representative

6 days ago

Hamilton, Canada Lawrie Insurance Group Inc. Full time

**_Customer Service Representative, Personal Lines_**
**Why Choose us?**
We grow careers and people, investing in futures along the way. Lawrie Insurance Group (LIG) is a great place to work. Along with competitive compensation and benefits, we offer outstanding perks and a supportive work culture. We want to share our bright future with you.
We understand that your career is more than a salary. That’s why we offer perks and benefits that make a difference professionally, and financially. These include:

- Great Place to Work Certified
- Comprehensive benefits plan
- Company Pension Plan with Optional RRSP and TFSA
- Employee Referral Incentive Program
- Education and career development support
- Training, development, and advancement opportunities
- Continuing Education Reimbursement program
- Sales and service rewards
- Recognition programs
- Employee & Family Assistance Program
- Positive work culture and environment
- Fun team environment with family-like atmosphere

Are you passionate about helping others and go above and beyond? Do you have the ability to solve clients’ problems effectively and efficiently? If so, this position may be perfect for you.
We are currently seeking a Customer Service Representative in our Personal Lines department. In this role you will managing a book of business and building long lasting and strong client relationships. Additionally, you will be servicing accounts by processing policy changes and providing claims counsel and advice to ensure successful client retention.
**What will you do?**
- Provide timely and professional advice to client re: renewal reviews, claims, billing etc.
- Process all policy changes/requests to ensure accurate and timely responses
- Underwrite all renewals thoroughly - responsible for retention
- Managing a client book of business
- Review client’s overall insurance needs and refer to other departments as appropriate
- Process month end reports
- Work collaboratively with insurance partners to ensure profitability of book of business

**Knowledge, Skills and Qualifications**:

- Minimum 2-3 years of Personal Insurance experience
- Valid RIBO license
- Understanding of company underwriting and guidelines
- Strong knowledge of all rules and regulations for all insurers
- Strong communication, presentation and relationship skills
- Ability to organize and prioritize work effectively
- Strong accuracy and attention to detail
- High level of computer skills, knowledge and previous experience working with Applied Systems (EPIC) and Compu-quote is an asset

**About Lawrie Insurance Group**
Celebrating our 40th year, Lawrie Insurance Group (LIG) is a Canadian based, privately-owned, multi-disciplined insurance brokerage. LIG is a leader in commercial and personal insurance, employee benefits, group retirement solutions and life and living benefits. With a staff of over 120 dedicated professionals, LIG has become one of the largest and most trusted insurance organizations in Canada. Today, we work with every major insurer in Canada and have a global network of brokers. With this vast reach we can create leading-edge solutions for all your needs.
Lawrie Insurance Group has been certified as a Great Place to Work®. This certification is based on direct feedback from employees, provided as part of an extensive and anonymous survey about their workplace experience. Naming LIG as a Great Place to Work® demonstrates LIG’s a place where employees can grow and advance their careers in a positive work environment.
Lawrie Insurance Group Inc. is an equal opportunity employer and is committed to providing employment accommodations in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. Please advise Human Resources if you require accommodation.

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