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District / General Manager of Restaurant

4 weeks ago

Waterloo, Canada Church's Texas Chicken Full time

**The Company**:
Church's Texas Chicken is an authentically Texas chicken brand that was first brought to life in San Antonio, Texas across from the Alamo in 1952.

If you’re looking for a career that’s fun, fast-paced and loaded with opportunity, then you’ve come to the right place. At Church's®, we’re not your typical quick service restaurant. We make real comfort food that makes a difference in peoples’ lives. And for over 65 years, our restaurant has been a place where hardworking people can get ahead and go on to do amazing things by serving others

**Assistant Manager**

**The Opportunity**:
We are a local family company who operate multiple Church’s Texas Chicken restaurants around the GTA. We are looking for hardworking, positive, and energetic individuals who are committed to maintaining integrity and providing a high standard of service to our customers.

At our restaurants, we focus on a maintaining a positive team culture and work environment.

We are an equal opportunity employer who strive to provide competitive compensation, performance recognition and opportunities for advancement and development.

**Requirements**:

- Food service/hospitality sector experience required
- Management experience preferred
- Willingness to learn all areas of restaurant operations & work multiple stations.
- Have a positive and motivating leadership style
- Be able to lead a team of 3-7 people
- Excellent interpersonal, written, and verbal communication skills
- Ability to adapt to a fast-paced and flexible environment
- Basic accounting skills and knowledge of technology
- Comfortable working on your feet for full shift
- Reliable and hard-working
- Strong organization and collaboration skills

**Responsibilities (Assistant Manager)**:
**_Customer Service_**
- Effectively resolve customer complaints and provide customer service
- Respond to customer concerns in-person, online, and over the phone
- Assist cashiers when needed to take and complete orders, and communicate with guests
- Serve guests in a positive and professional manner
- Maintain solid product knowledge

**_Staff Management_**
- Recruit, train, and supervise Team Members and ensure their professional development
- Set staff work schedules and monitor staff performance

**_Inventory and Resource Management_**
- Review and analyze monthly operating results to ensure restaurants are maximizing their profit
- Ensure food costs, labour costs and other expenses are within budget
- Create weekly report sales and expense reports for management
- Maintain records of stock (inventory), repairs, sales and wastage
- Order supplies and food and manage their use with minimum wastage

**_Restaurant Operations Management_**
- Ensure that both the restaurant operations and guest experience are aligned with our brand standards
- Maintain strict safety and sanitation standards throughout kitchen and other restaurant areas (dining area, bathrooms, etc.)
- Manage the daily operations of a single restaurant (10-45 employees) while ensuring delivery of quality food and guest satisfaction.
- Assist in all food preparation and kitchen operations, including breading, marination, frying, baking, etc.
- Follow the company’s security and safety procedures
- Implement operational plans, processes, and tools in our restaurants
- Develop and implement marketing plans
- Use planning and projection tools to ensure restaurant is ready for busy periods
- Identify issues and propose solutions that have an impact on the restaurant’s bottom line
- Cash management - balance cash daily, and make deposits to the bank
- Be able to work full time and on a combination of days, including evening and weekend shifts (6 days a week)
- Other duties to maintain the day to day operations of a fast food restaurant

**Job Types**: Full-time, Permanent

Pay: $17.00-$21.00 per hour

Expected hours: 30 - 50 per week

Additional pay:

- Bonus pay

Schedule:

- 10 hour shift
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Holidays
- Monday to Friday
- On call
- Weekends as needed

Work Location: In person