Customer Service Representative

6 months ago

SaintHyacinthe, Canada BMO Financial Group Full time

2480 boulevard Casavant ouest St-Hyacinthe Quebec,J2S 7R8

Delivers exceptional service to BMO customers and prospects. Identifies customer needs and provides advice and guidance regarding financial solutions that are in the best interests of customers. Works collaboratively within the branch and with BMO partners to deliver the desired customer experience and achieve overall business objectives.
- Identifies customer needs and initiates referrals to BMO colleagues.
- Supports customer requests for banking services, including handling transactions and supporting customers who walk into the branch.
- Welcomes customers warmly and meets their banking service and transactional needs with seamless execution.
- Offers advice and guidance on available digital and self-serve options with the goal of making it easy, simple, and fast to bank with BMO.
- Reviews customer profiles and engages customers in a needs-based conversation to identify potential opportunities and address everyday banking plans and credit card needs.
- Contributes to meeting branch business results and the customer experience.
- Manages, loads, and reconciles cash transactions between treasury and various branch units (e.g. CRU).
- Executes routine tasks (e.g. service requests, transactions, queries, etc.) within relevant service level agreements.
- Acts as a key member of a collaborative and versatile branch and market team.
- Probes to understand customer personal banking and credit card needs and integrates marketing promotions and programs into customer conversations to provide strategic advice.
- Organizes work information to ensure accuracy and completeness.
- Takes the initiative to find creative approaches that make each customer’s experience feel personal.
- Looks for ways to contribute to the ongoing improvement of the overall branch customer experience.
- Contributes to business results and the overall experience delivered in the branch.
- May work at multiple branches based on market needs; work schedule may differ from week to week in terms of days worked, hours, and shifts.
- Follows through on risk and compliance processes and policies to ensure we safeguard our customers’ assets, maintain their privacy, and act in their best interest.
- Keeps current with the wider financial services marketplace, the legal and regulatory environment, and our commitment to uphold the highest ethical requirements of our industry.
- Maintains current knowledge of personal banking products, practices, and trends and integrates into customer conversations.
- Identifies and reports suspicious patterns of activity that are suspected to be related to money laundering.
- Complies with legal and regulatory requirements for the jurisdiction.
- Protects the Bank's assets in compliance with all regulatory, legal, and ethical requirements.
- Completes standardized tasks under supervision.
- Performs initial problem solving within given rules/limits & escalates when required.
- Broader work or accountabilities may be assigned as needed.** Qualifications**:

- No prior experience necessary; post-secondary degree or certification in related field of study is desirable.
- High-level knowledge of personal, commercial and partner offers, and how each can best serve customers’ individual needs.
- Projects a professional presence.
- Basic knowledge of specialized sales and business banking solutions to refer to specialists.
- Passionate commitment to helping customers.
- A focus on delivering a personal experience to customers.
- Resourceful self-starter with courage and confidence to approach customers.
- Readiness to collaborate and work in different capacities as part of a team.
- Strong interpersonal skills, including the ability to build rapport and connections with customers.
- An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
- Basic knowledge learned on the job.
- Verbal & written communication skills - Basic (in business environment).
- Organization skills - Basic (in business environment).
- Collaboration & team skills - Basic (in business environment).

**Compensation and Benefits**:
$33,850.00 - $44,000.00

**Pay Type**:
Salaried

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

**We’re here to help**

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth aro

  • Customer Service Representative

    2 months ago

    Saint-Hyacinthe, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Saint-Hyacinthe is looking for a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle...

  • Customer Service Representative

    2 months ago

    Saint-Hyacinthe, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    We are seeking a skilled Customer Service Representative to provide exceptional service to our customers. The ideal candidate will have strong communication and problem-solving skills, as well as the ability to work in a fast-paced environment.Key Responsibilities:Handle customer inquiries and resolve issues in a timely and professional manner.Provide...

  • Customer Service Representative

    2 months ago

    Saint-Hyacinthe, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Customer Service Representative to join our team at beBee Professionals in Saint-Hyacinthe. In this role, you will be responsible for providing exceptional customer service and ensuring a positive experience for our customers.Key Responsibilities:Welcoming customers and taking their orders in a friendly and efficient manner.Preparing food...

  • Customer Service Representative

    6 months ago

    Saint-Hyacinthe, Canada Lifemark Health Group Full time

    **Customer Service Representative -St Hyacinthe** Lifemark is a physiotherapy and rehab organization that employs a multi-disciplinary and holistic approach to provide our patients with the highest level of quality and compassionate care. **Responsibilities include**: - Answering the telephone, greeting, and assisting clients - Responding to inquiries and...

  • Customer Service Representative

    19 hours ago

    Saint-Hyacinthe, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Overview:">We are seeking a dedicated and customer-focused Customer Service Representative to join our team at beBee Professionals in Saint-Hyacinthe. In this role, you will play a vital part in delivering exceptional service to our customers by addressing their inquiries and resolving any issues they may encounter.About the Role:">The successful candidate...

  • Customer Service Representative

    2 months ago

    Saint-Georges, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a skilled Customer Service Representative to join our team at beBee Professionals in Saint-Georges. As a Customer Service Representative, you will be responsible for taking customer orders, preparing food items, and ensuring excellent customer service at our food counter.Key Responsibilities:Take customer orders efficiently and...

  • Customer Service Ambassador

    3 months ago

    Saint-Hyacinthe, Quebec, Canada beBee Professionals Full time $30,000 - $45,000

    Customer Service RepresentativeWe are seeking a skilled and dedicated Customer Service Representative to provide exceptional service to our customers at beBee Professionals in Saint-Hyacinthe, Canada.Key Responsibilities:Respond to customer inquiries via various channels, ensuring timely and professional resolutions.Provide accurate information about...

  • Customer Service Representative

    2 months ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are looking for a Customer Service Representative to join our team at beBee Professionals in Saint-Eustache.Key Responsibilities:Take customer orders, prepare food items, and provide excellent customer service at our food counter.Maintain a clean and organized food counter, restock supplies, and handle cash and card payments...

  • Customer Service Representative

    3 months ago

    Saint-Hyacinthe, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    Food Counter Attendant Job SummaryWe are seeking a highly motivated and customer-focused Food Counter Attendant to join our team at beBee Professionals in Saint-Hyacinthe. As a key member of our food service team, you will be responsible for delivering exceptional customer service, preparing food items, and maintaining a clean and organized food counter.Key...

  • Customer Service Representative

    2 months ago

    Saint-Georges, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Saint-Georges is seeking a skilled Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for providing excellent customer service, managing customer transactions, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash,...

  • Customer Service

    6 months ago

    Saint-Hyacinthe, Canada Archer Daniels Midland Company Full time

    St. Hyacinthe Canada Sales, Customer Service & Origination **Customer Service** **Location** Saint-Hyacinthe, Quebec **Position Type** Commercial **Salary** Full-Time, Non-Exempt **Compensation **This position offers a complete benefit package, retirement, health, life, vision and dental insurance **Pre-employment Requirement **Successful completion of...

  • Customer Service Representative

    2 months ago

    Saint-Eustache, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are looking for a highly skilled Customer Service Representative to join our team in Saint-Eustache.Key Responsibilities:Process customer purchases and handle cash, credit, and debit transactions.Provide friendly and efficient service to all customers.Maintain a clean and organized checkout area.Answer customer inquiries and provide assistance with...

  • Customer Service Representative

    2 months ago

    Saint-Hyacinthe, Quebec, Canada beBee Professionals Full time $30,000 - $40,000

    We are seeking a highly organized and detail-oriented Office Administrator to join our team at beBee Professionals in Saint-Hyacinthe, Canada. As a key member of our front desk team, you will be responsible for providing exceptional customer service, managing incoming calls, and performing various administrative tasks to ensure seamless office operations.Key...

  • Customer Service Representative

    7 months ago

    Saint John, Canada Circle K Full time

    Store 6002031: 56 City Road, Saint-John, New Brunswick E2L 3M7 **Customer Service Representative** **As a Customer Service Representative, you will enjoy**: - ** Flexible schedules**: - ** Large, stable employer**: - ** Opportunities for fast career advancement**: - ** Task variety**: - ** Weekly pay**: - ** Night shift premium**: - ** Employee...

  • Customer Service Representative

    6 months ago

    Saint-Laurent, Canada W. Ralston Full time

    **W. Ralston is one of North America’s market share leaders and largest manufacturer of plastic products.** **Job Offer: Customer Service Representative (English is a must)** We are thrilled to announce a fantastic opportunity for an enthusiastic and goal-driven individual to join our team as an Customer Service Representative. As a key member of our...

  • Customer Service Representative

    6 months ago

    Saint Stephen, Canada Circle K Full time

    JOB DESCRIPTION Store 6002135: 5 Route 170, St-Stephen, New Brunswick E3L 2Y7 Customer Service Representative As a Customer Service Representative, you will enjoy: Flexible schedules Large, stable employer Opportunities for fast career advancement Task variety Weekly pay Night shift premium Employee...

  • Customer Service Representative

    2 months ago

    Saint-Jérôme, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    beBee Professionals in Saint-Jérôme is looking for a highly skilled Customer Service Representative to join our team. As a Cashier, you will be responsible for handling customer transactions, providing excellent customer service, and maintaining a clean and organized checkout area.Key Responsibilities:Process customer purchases and handle cash, credit, and...

  • Customer Service Representative

    6 months ago

    Saint John, Canada U-Haul Full time

    Location: 1382 Hickey Rd, Saint John, New Brunswick E2J 4E5 Canada Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company’s exceptional...

  • Retail Service Representative

    3 weeks ago

    Saint-Hyacinthe, Quebec, Canada beBee Professionals Full time $25,000 - $35,000

    We are seeking a Retail Service Representative to provide exceptional customer service at our food counter. The ideal candidate will be responsible for taking customer orders, preparing food items, and maintaining a clean and organized work environment.Responsibilities:Greet customers in a friendly and welcoming manner.Take orders accurately and...

  • Customer Service Representative

    3 months ago

    Saint-Laurent, Canada Motion Industries (MOT) Full time

    **SOMMAIRE**: Sous supervision étroite, le représentant du service à la clientèle a la responsabilité de remplir correctement les commandes des clients et de gérer les appels entrants des clients. **TÂCHES ET RESPONSABILITÉS** - Répondre aux demandes courantes des clients au sujet des produits, fournir des devis et traiter les saisies des...