Appeals Adjudication Specialist

1 month ago

Vancouver, Canada Trupanion Full time

**Job Description**:
Trupanion is a leading provider of medical insurance for cats and dogs in North America. We’re all about helping pets. Our mission is to help the pets we all love receive the veterinary care they need. At Trupanion, we offer a collaborative, casual, and pet-friendly environment where everyone is encouraged to be themselves.

**Position Summary**:
Are you a veterinary technician, or assistant looking for a challenge that has an extraordinary potential for growth? Do you love diving into intricate medical cases? Are you self-motivated, confident, and passionate about helping pets? Do you want a career where you can use and expand upon your existing medical knowledge? If this sounds like you, then Trupanion has an exciting full-time opportunity as an Appeal Adjudication Specialist in our dynamic claims department

**Key Responsibilities Include**:
**Experience**:

- Experience providing excellent customer service over the phone.
- Excellent typing and 10-key skills.

**Skills, Knowledge & Abilities**:

- Advanced knowledge of veterinary medical conditions and medical terminology.
- Strong problem-solving skills
- Outstanding communication skills, both written and verbal
- Strong attention to detail
- Ability to work independently, and be self-motivated
- Fluent in Spanish and/or French desirable (additional $1/hour)

**Compensation**:

- The pay for this position is $30.42 CAD an hour, on a full-time schedule. Along with the hourly pay, Trupanion employees may be eligible for monthly bonuses based on individual or team performance.
- We want all employees to be invested in Trupanion’s success, so we grant Restricted Stock Units to all new team members. Our new hire grants vest over 4 years.

**Benefits and Perks**:

- Employer-paid extended health coverage for you and your family
- Trupanion will partner with Wealthsimple to register your RRSP, pension, etc.
- Four weeks of paid time off
- Five weeks, paid, sabbatical after five years of employment
- Employer-paid medical insurance for one pet (cat or dog)
- Paid time off to volunteer at nonprofit organizations
- Open, casual, pet-friendly, and fun work environment

Trupanion is an equal opportunity employer and embraces diversity. We are committed to building a team that represents a variety of backgrounds, abilities, perspectives, and skills.

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