Canada PMO Lead

2 months ago

Calgary, Canada SoftwareOne Full time

Job Function: Software & Cloud Services The role:
**Job Summary**

The Director, Client Delivery - Calgary Delivery Center (xDC) is a leadership position reporting to the Lead of the xDC, or Delivery Center. The xDC, is a team based in Calgary, Alberta, providing primarily professional consulting and implementation services supporting our ServiceNow clients.

As the Director, Client Delivery, you will lead a team of Client Delivery Managers (CDMs). Our CDMs combine project management expertise with a strong focus on building and nurturing deep client relationships. This dual role ensures that we not only meet project delivery benchmarks but also understand and anticipate our clients' needs to deliver tailored, value-added solutions, and work as strategic partners with our clients through their ServiceNow implementation roadmaps.

The Director, Client Delivery is accountable for driving the end-to-end quality of project management for engagements delivered by SoftwareONE’s xDC team. You will oversee and guide CDMs who are responsible for building and delivering IT Asset Management (ITAM), IT Operations Management (ITOM), IT Service Management (ITSM), Application Portfolio Management (APM) and Managed Services engagements. Your leadership will foster the ability of the entire team to meet all scope, time, budget, quality, and customer experience expectations while building trust, credibility and respect of our internal teams and external clients.

**Roles & Responsibilities**
- Collaborate with other xDC Leadership to ensure successful delivery of xDC projects to clients.
- Partner with NORAM PMO to ensure project governance adheres to the strictest standards of excellence and projects are implemented with full compliance to the pmONE Project Management Methodology. Participates in the Global PMO community to drive improvement and excellence in the Global Project Management methodology
- Ensure execution of and adherence to project governance frameworks to be utilized in delivering projects from xDC, and identify xDC specific requirements for inclusion in frameworks
- Develop and grow a high-performance team. Complete, manage, and maintain Personal Development Plans for each direct report. Coach, mentor, train and otherwise support client delivery managers, ensuring they effectively fulfill their dual role of project management and client relationship building
- Manage and report on project portfolio performance including project health, project financial, project resource utilization metrics. Ensure that all projects are delivered on time, within scope, and within budget
- Manage and report on team performance including individual and team attainment of project profitability, utilization, chargeability, efficiency metrics and any other relevant KPIs
- Develop and ongoing governance of key metrics related to ServiceNow partnership goals such as deployment registrations, customer satisfaction, and certification requirements
- Ability to travel - estimated at 10%

**What we offer**
- Generous pay with bonus structure
- Independent environment without a lot of red tape where you are empowered to make decisions
- Substantial benefits package that includes:

- Full suite of medical coverage with A+ carriers, Dental, and Vision with strong employer contributions
- Additional voluntary coverage available for Pets, Identity Theft Protection, Accident & Critical Illness
- 401k program with employer matching 50% up to the first 10% of employee’s contributions
- Wellness plan that includes credits to premiums and employer contributions towards the savings plan of your choice
- Access to EAP and concierge services
- Pre-paid legal at no cost
- Abundant time off that includes paid holidays, floating holidays, your birthday off, a volunteer day, and discretionary time off (DTO)
- Employee stock purchase plan
- Learning and development opportunities galore
- Tuition reimbursement
- And much more
- Specific to Milwaukee-based office employees: company-paid parking
- Winning culture, inclusive environment, and friendly people all over the world
- A remote-friendly organization, with colleagues working remotely either part or full-time

As a culture-first organization, being together is how we learn and grow. We come together in-person for at least 3 days for collaboration, support, and to have some fun. Where there is no physical location, we give all our employees an equal cultural experience through a remote setting.

What we need to see from you:
**What you offer**
- Bachelor degree in project management, business administration, computer science, or another relevant degree
- Certifications relevant to Project Management (e.g. PMP, PRINCE2), Service Management (e.g. ITIL), ServiceNow or Customer Success highly preferred
- 7+ years of relevant project management experience, ideally in IT project management and service delivery environments. Consulting industry experience is highly preferred
- Experience in leadership,

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