Central Station Operator
5 months ago
**OPPERATOR**
L'opérateur(e) de la centrale a la responsabilité d'assurer un excellent service à la clientèle aux clients de l'entreprise. Il/elle répond aux alertes et engage les procédures d'intervention en fonction des anomalie apparues dans le système de surveillance et les plans de surveillance définis par les clients. Il/elle est responsable d'aviser tout déplacement ou toute absence par souci du respect des nomes internes de sécurité et de confidentialité.
**Engager la procédure d'intervention en cas d'alarme**
- Répondre à l'appel entrant dans SIMS
- Lire les instructions au dossier client
- Transférer l'alerte aux services d'urgence publics ou privés (police, pompiers, agences privés) selon la procédure définie par le client dans son plan ou appliquer la procédure standard par défaut
- Procéder aux vérifications selon le protocole défini par le client et valider les informations communiquées (demander les codes, informations personnelles, etc.)
- Appeler le client dans la demi-heure pour assurer un suivi et réarmer l'alarme à distance
- Répondre aux tests lors des installations et notifier les anomalies pour correction
**Assurer le service à la clientèle selon les normes de l'Entreprise**
- Répondre à tous les appels entrants
- Enregistrer les demandes des clients et les saisir dans SIMS pour la facturation
- Archiver tous les appels entrants dans SIMS pour la révision des appels en cas de plainte
- Assurer toute communication électronique avec les clients depuis SIMS et Outlook (réponse courriel, accuséde réception, etc.)
**Effectuer les entrées de données dans SIMS**
- Créer ou compléter le dossier client ave les informations confidentielles manquantes
- Tenir à jour les dossiers et vérifier la cohérence des installations avec les codes produits
- Rapporter au gérant toute anomalie au dossier (codes manquants, zones manquantes...)
- Rapporter toute anomalie informatique ou technique au gérant
**Appliquer les procédures internes de sécurité et confidentialité**
- Nettoyer son poste de travail au début et à la fin de chaque quart de travail
- Respecter les normes de sécurité (signaler sa présence, rapporter ses déplacements, aviser toutes les pauses et leur durée, alerter en cas 'absences prolongées, etc.)
- Respecter la procédure de double vérification des processus entre opérateurs
- Porter une attention particulière aux communiqués définissant les nouvelles norms et procédures qui prennent effet immédiatement
**Effectuer les tâches complémentaires**
- Effectuer toute autre tâche connexe au besoin
**Salary**: From $16.00 per hour
**Benefits**:
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
- VRSP
Schedule:
- Day shift
- Monday to Friday
- Night shift
- On call
Ability to commute/relocate:
- DORVAL, QC: reliably commute or plan to relocate before starting work (required)
**Experience**:
- operating: 1 year (preferred)
Work Location: Hybrid remote in DORVAL, QC
-
Yul Station Supervisor
5 months ago
Dorval, Canada Porter Airlines Inc. Full timeJob Summary: **The Station Supervisor, Montréal (YUL) is a member of the Airport Operations leadership team and is responsible for Porter’s safe aircraft turn performance, passenger service experience, ground handling, and team member experience within the station in a relief capacity. As part of a rotating schedule, the Station Supervisor relief when...
-
Ops Manager
5 months ago
Dorval, Canada FedEx Ground Careers Canada Full time**Position Title**: Ops Manager - Station **Job Summary**: This is a frontline manager position that supports the FedEx Ground (FXG) Safety Above All Culture and manages specific day-to-day operations and an assigned staff within a station or hub. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The...
-
Lead Ramp Agent
5 months ago
Dorval, Canada Air Canada Full time**Description** **Location**: Montreal, QC, Canada (Onsite) **Branch**:Airports North America*** **Category**:Unionized (IAMAW) **Salary**: $30.25 per hour (with a 5-step progression to $33.63 per hour) with overtime opportunities as provided for in our collective agreement. **Shift premiums**: Afternoon - $0.50 for each hour worked between 18:00 and...
-
Analyst, Governance
5 months ago
Dorval, Canada Bombardier Full timeBombardier is a global leader, creating innovative and game-changing planes. Our products and services provide world-class transportation experiences that set new standards in passenger comfort, energy, efficiency, reliability and safety. We are a global organization focused on working together with a team spirit. **In your role, you will**: Coordinate and...
-
Ramp Agent
5 months ago
Dorval, Canada Air Canada Full time**Description** **Location**: Montreal, QB, Canada (onsite) **S**tarting Salary**:$23.36 per hour for full-time positions with overtime opportunities as provided for in our collective agreement. $16.60/hour for part-time positions **Shift premiums**:Afternoon - $0.50 for each hour worked between 18:00 and 23:00. Midnight - $1.00 for each hour worked...
-
Airport Operations Supervisor
2 weeks ago
Dorval, Quebec, Canada Air Transat Full timeThe Ground Operations Supervisor oversees all aspects of passenger services at Air Transat, ensuring compliance with the company's policies and procedures. As an ambassador for the Company, the Supervisor promotes and maintains a safety culture at all times.Ensure that ground operations meet Air Transat's high standards and safety requirements;Communicate...
-
Airport Operations Supervisor
2 weeks ago
Dorval, Quebec, Canada Air Transat Full timeJob SummaryThe Airport Operations Supervisor is responsible for overseeing all aspects of ground operations at Air Transat. This includes ensuring compliance with the company's high standards and safety requirements.Key ResponsibilitiesEnsure compliance with Air Transat's airport policies and procedures regarding passenger treatment.Communicate guidelines to...
-
Airport Operations Supervisor
3 weeks ago
Dorval, Quebec, Canada Transat Full timeJob SummaryThe Airport Operations Supervisor is responsible for overseeing all aspects of ground operations at Air Transat's airport locations. This includes ensuring compliance with company policies and procedures, as well as promoting a safety culture among airport staff.Key ResponsibilitiesEnsure compliance with Air Transat's airport policies and...
-
Lead Ramp Agent
1 month ago
montréal (dorval), Canada Air Canada Full timeDescription Location: Montreal, QC, Canada (Onsite) Branch: Airports Canada & CX Strategy Category: Unionized (IAMAW) Salary: $30.25 per hour (with a 5-step progression to $33.63 per hour) with overtime opportunities as provided for in our collective agreement. Shift premiums : Afternoon - $0.50 for each hour worked between 18:00 and 23:00....
-
Airport Operations Supervisor
1 month ago
Dorval, Quebec, Canada Transat Full timeJob Title: Airport Operations SupervisorJob Summary:The Airport Operations Supervisor is responsible for overseeing all aspects of ground operations at the airport, ensuring compliance with Air Transat's high standards and safety requirements. As an ambassador for the Company, the Supervisor will promote and maintain a safety culture at all times.Key...
-
Airport Operations Supervisor
1 month ago
Dorval, Quebec, Canada Transat Full timeJob Title: Airport Operations SupervisorJob Summary:The Airport Operations Supervisor is responsible for overseeing all aspects of ground operations at the airport, ensuring compliance with Air Transat's high standards and safety requirements. As an ambassador for the Company, the Supervisor will promote and maintain a safety culture at all times.Key...
-
Operations Admin Ii
4 months ago
Dorval, Canada FedEx Ground Careers Canada Full time**Position Title**: Operations Admin II **Job Summary**: Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time....
-
Operations Admin I
5 months ago
Dorval, Canada FedEx Ground Careers Canada Full time**Position Title**: Operations Admin I **Job Summary**: Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time. Serves...
-
Supervisor, Airport Operations
5 months ago
Dorval, Canada Air Transat Full time**Company Description** Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for...
-
Operations Admin I
5 months ago
Dorval, Canada FedEx Ground Careers Canada Full time**Position Title**: Operations Admin I - HR **Job Summary**: Provides clerical and administrative support to the human resources (HR) department. May also provide clerical and administrative functions for any or all hub and station operational areas, including linehaul, quality assurance and customer service. **Essential Functions**: **Minimum...
-
Operations Admin Ii
5 months ago
Dorval, Canada FedEx Ground Careers Canada Full time**Position Title**: Operations Admin II **Job Summary**: Responsible for performing the clerical and administrative functions for any or all hub and station operational areas, including linehaul, records management, quality assurance and customer service. Tends to damaged and incorrectly addressed packages in a timely manner to optimize delivery time....
-
Customer Service Associate
5 months ago
Dorval, Canada Alarme Sentinelle Sentinel Alarm Full timeEstablished in 1978, Alarme Sentinelle is a privately held full-service security company with a ULC listed and Five Diamond monitoring station providing customized solutions to customer in the greater Montreal region. With over 100 years of combined experience amongst our bilingual staff we are able to maintain high value service to our customers. We are...
-
Supervisor, Airport Operations
2 weeks ago
Dorval, Canada Air Transat Full time**Company Description** Be part of the journey! Our mission is to be the preferred airline of our customers and our team. Open-mindedness, concern for others, intelligence at work and, above all, a healthy dose of fun enable us to achieve great things every day, such as becoming the first international tour operator to obtain Travelife certification for...
-
Manager, Supply Chain Management Operations
2 months ago
Dorval, Canada Air Canada Full time**Description** **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The individual is responsible for the overall direction, coordination and supply chain of the logistics...
-
Ramp Manager
5 months ago
Dorval, Canada SAMSIC ASSISTANCE Canada Inc. Full timeSamsic Group operates in **27 countries** throughout the world where our **117,000 dedicated employees** cater for **30,000 customers** every day. Because we fully believe that our customers' performance is based on satisfied users and happy employees, we offer comprehensive, integrated services via **Samsic Airport**, so that passengers may travel safely...