Network Administrator

3 weeks ago

Toronto, Canada Fidelity Investments Full time

Description

.

Who We Are

At Fidelity, we’ve been helping Canadian investors build better financial futures for over 35 years. We offer individuals and institutions a range of trusted investment portfolios and services - and we’re constantly seeking to find new and better ways to help our clients. As a privately owned company, we boldly embrace innovation in all areas as we continue to grow our business into the future. Working with us means you’ll be part of a diverse and dedicated group of people who make a real difference for our clients and communities every day. You’ll have a wide range of opportunities to grow and develop your career in an inclusive environment where you’ll feel valued and supported to be your best - both personally and expertly.

How Your Work Impacts the Organization

The Network Administrator role will be part of the Infrastructure Support organization that manages Data, Wireless and Voice technologies for Fidelity Canada business.

The Network Administrator is also responsible for providing installation, configuration, integration and troubleshooting support, of Fidelity's WAN, LAN, Wireless, A/V & voice infrastructure.

Key Accountabilities

Network Setup and Configuration: Design and implement local area networks (LANs), wide area networks (WANs), and other network segments as required. Configure routers, switches, firewalls, and other network hardware. Set up and manage network services such as DNS, DHCP, and IP address management

Network Monitoring and Maintenance: Monitor network performance, identifying and addressing bottlenecks, latency, and other issues. Perform routine maintenance tasks, including updating firmware, applying patches, and optimizing network devices

Security and Access Control: Set up and manage firewalls, intrusion detection/prevention systems, and VPNs (Virtual Private Networks)

Troubleshooting and Issue Resolution: Diagnose and resolve network connectivity issues, including those related to hardware, software, and configuration. Provide timely support to users and IT teams in troubleshooting network-related problems

Network Documentation: Maintain accurate and up-to-date documentation of network configurations, diagrams, and procedures. Create network documentation that helps other IT team members understand the network layout and configurations

Collaboration and Communication: Collaborate with other IT teams, vendors, and stakeholders to ensure seamless integration of network services. Communicate network-related updates, changes, and maintenance schedules to relevant parties

User Support: Assist users with network setup, addressing issues related to data networks, call quality, hardware, and software. Manage user accounts, permissions, and access levels

The Expertise You Bring

Very good understanding of networking concepts, protocols, and technologies (TCP/IP, VLANs, routing, etc.)

Proficiency in configuring and managing network hardware, such as routers, switches, and firewalls

Expert knowledge and experience of Cisco Networking equipment

Proficiency in VoIP technologies, telephony systems, and voice conferencing solutions

Experience with network monitoring and troubleshooting tools

Familiarity with network security best practices and solutions

Skills, Knowledge, and Experience

Strong problem-solving skills and attention to detail

Able to define problems clearly and logically and convey resolution efforts

To identify and convey the impact of outages and changes to the business

Ability to communicate business case proposals for new technology solutions

Work closely with business operations to convert requirements into system solutions

Experience and Education

Completion of a post-secondary education in an IS related program and/or equivalent industry experience

2-3+ years Cisco experience, Palo Alto experience and Security systems related experience

2-3 years’ experience in a Telecommunications environment troubleshooting, any experience with Genesys & Nuance contact center technologies is a added advantage

LAN/WAN/Extranet and A/V technologies

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