Heavy Duty Auto Appraiser

2 weeks ago

Edmonton, Canada Saskatchewan Government Insurance Full time

Do you value integrity and innovation? How about passion and caring? Great Us too, and that's why you'll fit right in. Our intentional culture promotes trust and participation, encouraging you to bring your heart and mind to work every day.

In-Scope

Work Location: This role is eligible for hybrid - this means you’ll have the flexibility of working from home and in the office (Edmonton or Calgary), on a scheduled rotation once probation requirements have been met. Until then, the successful incumbent will be expected to work on-site, full-time.

Key Accountabilities

Note: This section is not intended to be an exhaustive list of duties and responsibilities - other duties and responsibilities may be assigned.

Quantification of Auto and Heavy Equipment Damage
- Reviews damage estimates and photos for heavy equipment, heavy classified trucks and trailers, and passenger vehicles to ensure damage correlates with loss details.
- Determines parts and labour required to complete repairs economically and enters into the appraisal system.
- Determines appropriate depreciation and betterment for parts and ensures repair shops are in compliance with SGI standards and guidelines.
- Coordinates teardowns to determine damage extent, reparability or total loss.
- Completes disposition reports and adheres to Alberta Transportation regulations.

Customer Experience
- Conducts post-repair audits and investigates and resolves complaints of substandard repairs.
- Discusses and explains appraisal details with claimants, including betterments, depreciation, cash settlements, appearance allowances and total loss settlements.
- Ensures accurate and timely reviews of vehicle damages to satisfy service standards for SGI customers.

Relationship Management
- Liaises with body shops to resolves appraisal discrepancies and other concerns or problems.
- Builds and maintains effective working relationships with body shops, and visits shops to improve relationships.
- Explores and presents new information from industry related networks.
- Collaborates with all members of the claims department.

Functional Supervision (Auto Appraiser)
- Acts as a resource and provides support, guidance, advice and direction.
- Trains, mentors and coaches.
- Delegates and ensures quality of work.

Leadership
- Actively contributes to and supports a culture of a high performing workforce.
- Participates in divisional succession plans, ensuring ongoing professional and career development and supports development in others.
- Supports a culture of leadership and accountability to effectively deliver on strategic and corporate strategies.
- Is actively committed to leadership development across the company, supporting team and workforce readiness through mentoring, training and developmental opportunities.

Corporate Management
- Enables the success of programs and policies that are in alignment with corporate, strategic and divisional strategies.
- Manages risk in area of authority.
- Ensures that the Health, Safety and Emergency Management Policy is applied in area of responsibility.

Education and Experience
- A journeyperson motor vehicle body repairer certificate.
- 5 - 7 years’ experience estimating and repairing vehicle damage on a combination of private passenger and heavy-duty commercial vehicles.

Knowledge, Skills and Abilities
- Knowledge of motor vehicle construction, repair and mechanical operation.
- Knowledge of flat rate manuals related to all vehicle manufacturers.
- Knowledge of vehicle estimating and appraisal systems.
- Skilled in estimating heavy-duty commercial and private passenger vehicle damage.
- Ability to communicate ideas effectively to a diverse audience.

Posting Close Date:
July 31, 2023

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