Quality Assurance Practice Consultant

5 months ago

Victoria, Canada Integra Support Services Full time

**Quality Assurance Practice Consultant**

Salary range: The salary range for this position is CAD $30 - $38 / hour. Why Integra Support Services (ISS)? ISS is responsible for the delivery of support services to individuals with developmental disabilities on the traditional, ancestral and unceded territories of the Coast Salish of the Songhees and Esquimalt Nations, and Cowichan Tribes.

Our team of nearly 300 staff is dedicated to serving our individuals, families, and communities to deliver on our vision: Your story. Your choice. Our commitment.

**Come work with us**

Joining our team offers you opportunities to work in a rapidly growing organization with professionals who are excellent in their respective fields, career growth and advancement, a competitive compensation package (including four weeks of vacation to start, comprehensive health benefits, and pension plan), and the rewarding opportunity to make a difference every single day in supporting our individuals.

Effective October 26, 2021, all staff for all positions across health care in British Columbia are required to be fully vaccinated against COVID-19 (have received a full series of a World Health Organization “WHO” approved vaccine against infection by SARS-COV-2, or a combination of approved WHO vaccines). Please note this applies to all postings, and there are no exceptions.

ISS values diversity in the work force and strives to maintain an environment of Respect, Caring and Trust. ISS’s hiring practices aspire to ensure all individuals are treated in an inclusive, equitable, and culturally safe manner.

**Connect with us**

Instagram | Facebook | Twitter

Detailed Overview:
**Supporting the Vision, Values, Purpose, and Commitments of ISS including service delivery that is person centered around individuals and families**:
**Responsibilities**:

- Initiates site preparation meetings with Directors, Program Managers and Support Staff of the site, by liaising with the site regarding implementation requirements, specific education needs, and orientation schedules.
- Facilitates site planning meetings with operational leaders to share knowledge of unit-based Quality Assurance (QA) objectives and facilitate understanding of unit-based QA, confirms engagement by leadership, identification of staff champions, and planning of dates for orientation and start date(s).
- Responsible for ensuring completion of site-based QA reports. Presents reports and/or advisement for Department Leaders based on the data in identifying strengths and opportunities for improvement.
- Provides direction and support regarding collection of available data to identify current inconsistencies or anomalies in relation to CARF Accreditation standards.
- Designs, develops, and delivers site-based QA education, including methodology, best practice, quality improvement tools, and applicable change theory.
- Analyzes overall site-based QA program requirements to develop templates for training and communications in support of project-related and operational requirements.
- Provides ongoing support and direction to site-based support staff, regarding areas such as QA process and Accreditation standards, as required. Provides on-site support for change management strategies.
- Maintains professional development through keeping abreast of current practices in quality assurance model(s), data collection, updated accreditation standards.
- Participates in internal and external meetings and committees as assigned.

Qualifications:

- Degree in Health, Social Sciences, or related field, plus three (3) years related experience in a healthcare and/or homecare setting including knowledge/courses in Adult Education, Change Management, and Quality Assurance, or an equivalent combination of education, training, and experience.
- Valid BC Driver's License and access to a reliable personal vehicle for business purposes.
- BC Criminal Records Review Program Clearance
- Proficient in MS office products, including Word, Excel, Outlook and Powerpoint.

**Skills**:

- Strong organizational, interpersonal, problem-solving, and decision-making skills.
- Excellent written and oral communication skills.
- Strong conflict resolution skills.
- Excellent stress management and interpersonal communication skills.
- Commitment to the Agency’s Essence of Life philosophy.
- Ability to work as part of a team.
- Proven ability to set priorities, manage multiple responsibilities, meet timelines, and work independently.
- Ability to build and maintain a strong team of individuals from diverse backgrounds.
- Ability to lead a team through difficult situations and maintain team spirit.
- Ability to maintain confidentiality.

**Job Types**: Full-time, Permanent

**Salary**: $35.00-$40.00 per hour

Expected hours: 40 per week

**Benefits**:

- Dental care
- Paid time off

Schedule:

- 8 hour shift
- Monday to Friday

Ability to commute/relocate:

- Victoria, BC: reliably commute or plan to relocate before s

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