Front Desk Agent
1 week ago
ADARA HOTEL
Your Modern Boutique Experience in Whistler Village
Right in the heart of Whistler Village and steps away from the lifts, world-class dining and shopping, we are a boutique getaway blending the town’s rustic character and heritage with an all-new modern, Scandinavian-inspired design and interiors.
We are seeking a friendly and customer-oriented individual to join our team as a Front Desk Agent. As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional service and ensuring a smooth check-in and check-out process. Your role will be crucial in creating a positive impression and enhancing the overall guest experience.
**About the Role & Perks**:
- Full-time, year-round - 27 to 40 hours per week.
- Schedule ranges from 3 to 5 days per week depending on position.
- Competitive hourly wage
- Plenty of room for growth and career advancement.
- 50% off food and beverages at Gibbons venues
- 75% off the TAG, plus discounts for your friends
- Discounts at local retailers, gyms, even phone contracts
- Delivers exceptional guest services with some previous experience in a similar position preferred but not necessary.
- Friendly, personable and professional with excellent communication skills.
- Pays careful attention to detail and demonstrates common sense.
- Strong Interpersonal and problem-solving abilities.
- Maintains a high standard of quality service and hospitality.
- Excellent time management skills; works well under pressure in a fast-paced environment.
- Proficient in Microsoft Office software (including Word, Outlook, Excel)
- Experience with front desk POS systems.
- Ability to work well within a team environment.
- Second language an asset.
- Must have valid drivers license.
**Responsibilities include**:
- Greeting all guests in a professional and friendly manner, providing concierge services and assisting them in building a memorable visit.
- Checking guests in and out of the hotel, ensuring they are well informed of the hotel amenities.
- Answer all inquiries promptly and knowledgeably, always ensuring complete and accurate information is given.
- Making reservations for future arrivals.
- Investigate complaints about service and equipment and take corrective action and resolution.
- Prepare work orders for housekeeping and maintenance departments when problems are reported by a guest.
- Coordinate activities with other departments to ensure that services are provided in an efficient and timely manner.
- Prepare work orders for housekeeping and maintenance departments.
- Process guests’ departures calculate charges and receive payments.
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