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Manager, Clearing Operations
4 months ago
**Scope of Position**
Under the direction of the Director - Banking Operations the Manager - Clearing Operations plans, develops, organizes and manages the daily operations of Clearing Operations for Alterna Bank and Alterna Savings. As the primary stakeholder for all In and Out clearing processes, ensures consistent compliance and adherence to operational procedures of Alterna Bank and Alterna Savings as well as the Payments Canada - formerly Canadian Payments Association and the Anti-Money Laundering Act.
The manager provides leadership and fosters innovative thinking, champions improved efficiencies, risk controls, implementation of permanent service improvement solutions, augments performance standards and builds a more robust and transparent support.
The Manager - Clearing Operations is also, responsible for reviewing all Central 1 and Payments Canada
- formerly CPA briefs/communications and communicating the contents of the briefs, and leading process changes that result from said briefs/communications, including being responsible for participating in corporate projects that impact the “In and Out Clearing” key business processes and lead the implementation of productivity enhancements on behalf of Clearing Operations.
**Major Responsibilities**
- Manage all electronic clearing activities on behalf of Alterna Bank and Alterna Savings in partnership with the organizations’ direct clearer; this includes Canadian cheque clearing, AFT debit (pre-authorized debit clearing), AFTC - direct funds transfers, Bill Payments, U.S. Cheque Clearing, Interac e-Transfers, Deposit Anywhere, Branch Capture including Incoming/Outgoing wires and EFT Canada transaction files.
- Manage the Salary Deduction and Direct Pay Deposit process that includes the accurate and timely posting of all Salary Deductions and Direct Pay Deposits electronically and updated documentation for these processes.
- Manage the Branch Capture process for all outgoing clearing of cheques and liaise with a multitude of internal and external stakeholders including branches, Central 1, and Accounting Department to ensure no loss of income, accuracy and timeliness.
- Resolve complex issues, reconciliation of discrepancies, transactions in dispute, frauds, legal issues and any other matters related to Clearing Operations.
- Remain current and knowledgeable of regulations, standards and procedures issued by Payments Canada (formerly Canadian Payment Association (CPA) concerning clearings, EFT/DFT guidelines.
- Ensuring adherence to approved budget and taking immediate actions to minimize negative variances and ensure services received are aligned with contractual agreements.
- Participates on teams as a leader and/or active participant and works on projects to assess various business models for departments to achieve maximum profitability.
- Participates on teams, works on projects with outsourcing partners in the development and implementation of Clearing Operations processes.
- Developing procedures and guidelines consistent with policy, preparing reports and studies, analysing electronic services, cost/benefit analysis.
- Providing functional direction, interpretation and guidance concerning Clearing Operations policies, procedures and standards through written or verbal instruction to staff.
- Developing and implementing procedures for management, control and reconciliation of all Clearing Operations processes.
- Explain policies, procedures and standards to members/clients in writing, in person or by telephone.
- Ensure security measures are in place and adhered to.
- Proactively manage and monitor staff authorization limits and capabilities to align with corporate risk tolerance levels; with staff experience and knowledge and current environment (i.e., increased frauds).
- Responsible to maintain all departmental processes current on The Cord and Department drive.
- Leads cross functional teams to change department’s process and procedures and obtain buy in from others.
- Maximizing human and material resources to meet peak work periods.
- Liaison with service providers to provide clarification on changes.
- Establish objectives, goals and priorities, determine standards of performance against predetermined criteria in support of corporate direction.
- Select, motivate, train, coach and develop the team, including the Senior Clearing Operations Representative, and take administrative and disciplinary action as necessary.
- Promotes a positive team environment that strives for continuous improvement.
- Completing and delivering employee performance appraisals in a timely manner, including recommending salary increases; bonuses and/or remedial actions for approval by the Director - Banking Operations.
- Identify and lead changes in the creation, validation and processing of new and existing products and services related to “In and Out Clearing” key business processes.
- Manage and report all Wealthview issues/enhancements to Banking S
