Service Desk Analyst
2 weeks ago
Spartan Controls is an employee-owned company and leading provider of industrial automation, valves, measurement and control solutions for process industries in Western Canada. We are dedicated to providing exceptional sales, support and service experiences for our diverse customer base in industries such as mining, power, oil & gas, municipal, pulp & paper, and chemical.
Our employee ownership model creates a unique culture of community, creativity, entrepreneurship, and a place to build your career. Spartan Controls provides an environment that not only encourages you to do your best, but also empowers you to do what it takes to create a solution, address a need, or respond to an issue.
**Summary**:
**Role and Responsibilities**:
- Installation and configuration of Windows software programs
- Installation and set-up of internal users' computers
- Assist with technical support of hardware and software (i.e. MS Office Suite, etc.)
- Setup hardware in offices and help maintain hardware inventory
- Provide internal users with in-person and telephone support
- Supporting video conference meetings
- Available for 7/24 on-call shift rotation
**Qualifications and Skills**:
- Post-secondary diploma directly related to Information Technology is required
- Hands-on experience in a Help/Service Desk role
- Microsoft, HDI or A+ Certifications
- Solid working knowledge of Microsoft products (Windows 10, Word, Excel, PowerPoint, Outlook)
- Current Driver’s License required
- Excellent communication skills (written and verbal)
- Proven customer service practices (on phone and in person when dispatched)
- Experience with technical support of Smartphones (iPhone, Samsung, etc.)
- Experience with the Microsoft Azure platform & technologies
- Experience with IT issue tracking or service management system (i.e. ServiceNow, iSupport, Request Tracker)
- Experience with remote desktop software (i.e. SCCM, ShowMyPC etc.)
- Knowledge of Sharepoint, Microsoft Teams, Skype for Business, OneDrive for Business
- Dell hardware experience
- Familiarity with Information Technology Infrastructure Library (ITIL)
- Good triage skills (know when to dispatch and escalate issues)
- Strong interpersonal, communication and organizational skills
- Effective management of priorities and multiple deadlines
- Highly motivated and innovative
- Technical problem solver who is detail-oriented
- Strong team player
- Entrepreneurial work ethic
- Ability to thrive in a fast-paced environment
Close Date: July 9, 2023 (11:59 pm MDT)
IND123
Requisition ID: 828
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