Summer Student
1 month ago
**Work Term - 4 months (May - August 2023)**
**Role and Responsibilities**:
*** **To assist with the following (will train):
- Installation and configuration of Windows operating systems and software programs
- Installation and set-up of internal users’ computer systems
- Technical support of hardware and software (e.g., MS Office, etc.)
- Provide internal users with in-person and telephone support
- Evaluate operational challenges and recommend solutions
- Assist with office equipment relocations
- Perform minor printer support
**Qualifications and Skills**:
- Currently enrolled in post-secondary school, directly related to Information Technology
- Good triage skills (know when to solve and when to dispatch)
- Solid working knowledge of Microsoft products (Windows 10, Word, Excel, PowerPoint, Outlook)
- Experience with Smartphones and mobile devices an asset
- Experience with Service Desk ticketing system (e.g., ServiceNow) an asset
- Experience with remote control tools (e.g.,SCCM) and Dell hardware an asset
- ITIL certification an asset
- Proven customer service practices (on phone and in person when dispatched)
- Technical problem solver who is detail-oriented
- Strong interpersonal, communication, and organizational skills
- Effective management of priorities and multiple deadlines
- Highly motivated and innovative
- Strong team player
- Entrepreneurial work ethic
**Closing Date**: Sunday, January 22, 2023 (11:59 pm MST)
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