Sales Assistant

2 weeks ago

Toronto, Canada Chartwell Full time

Key Accountabilities
**_Administration and Coordination: _**
- Book personal tours and update sales activity into the CRM database.
- Coordinate and occasionally conduct tours for prospects, providing them with a comprehensive view of our offerings and amenities.
- Coordinate lease signings for prospects and their families and address any concerns.
- Collaborate with the management team to ensure smooth transitions and accurate records for new residents.
- Support the RLCs in the preparation of relevant management reports and maintenance of pertinent records.
- Manage telephone inquiries for multi-home leads and convert to personal tour bookings, when possible.
- Maintains confidentiality of information relating to residents, family members, prospective residents, other staff members and Chartwell Retirement Residences.
- Participate in other related assignments as required.

**_Sales Support: _**
- Assist the RLCs in acquiring and supporting prospects interested in booking tours, ensuring their needs are met and questions answered.
- May assist prospects in finding the right location within our facilities that aligns with their personal and financial requirements.
- Collaborate with RLCs to deliver on all sales initiatives and targets which may include business development.
- Assist RLCs with Chartwell’s consultative sales process to help seniors and adult children make informed decisions when choosing a retirement residence.
- Support the delivery of the business development plans and the property sales budget expenditures.
- Support RLCs in the analysis of reports to identify sales trends specific to the local community and residence.
- Provide support to other team members in the RLC’s absence.
- Keep abreast with updates regarding sales trends, new prospects, marketing events, and other related information.

**Qualifications**:
**_Education: _**
- Grade 12 Diploma or equivalent.
- Post secondary education in a related field is considered an asset.

**_Experience: _**
- Experience in data entry, customer service and working with seniors.

**_Skills & Abilities: _**
- Strong organization skills and attention to detail.
- Empathetic and caring interpersonal customer service skills.
- Effective communication skills (written and verbal).
- Ability to multi-task and results oriented in a pro-active busy environment.
- Knowledge of the community and surrounding areas.
- Computer literate with knowledge of related software programs (CRM).

**Working Conditions & Effort**
- Work is generally performed in an office environment with occasional walking and standing during tours or meeting community partners and for monitoring residence activities. Flexible hours (evenings, weekends) may sometimes be required to meet with Prospects.
- Work requires mental effort associated with typing on a computer screen and organizing information, and interaction with staff and the public.
- Work is performed wearing personal protective equipment (or clothing) as required by task, MSDS, or residence policy.
- Some travel may be required.

At Chartwell, we’re all about Making People’s Lives BETTER: the lives of our residents and their families, and the lives of our employees. Join an exceptional group of diverse, inspiring, and caring people who are empowered to provide personalized, human experiences for our residents and staff through the connections they make every day within our communities.

We thank all applicants for their interest, however, only those selected for further consideration will be contacted.

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