Residences Manager

3 weeks ago


Next Job, Canada Marriott International Full time

Job Number 22166862
Job Category Rooms & Guest Services Operations
Location The St. Regis Toronto, 325 Bay Street, Toronto, ONT, Canada VIEW ON MAP
Schedule Full-Time
Located Remotely? N
Relocation? N
Position Type Management

JOB SUMMARY Functions as the strategic business leader of rooms operations and acts as General Manager in his/her absence. Manages luxury condominium facilities, including physical plant with attention to protection of the investment and plans to increase its value through superior care. Areas of responsibility include Front Office,, Retail/Gift Shops, Recreation/Fitness Center, Housekeeping and Security/Loss Prevention. Monitors the development and implementation of departmental strategies and verifies implementation of the brand service strategy and brand initiatives. Verifies the rooms' operations meet the brand's target customer needs, verifies employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department. Identifies and corrects building and service defects while providing increase in value. Develops and implements property-wide strategies that deliver products and services to meet or exceed the needs and expectations of the brand's target customer and employees and provides a return on investment. Implements training programs related to property management reinforcing constant quality service. CANDIDATE PROFILE Education and Experience2-year degree from an accredited university in Business Administration, Hotel and Restaurant Management, or related major; 4 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. OR4-year bachelor's degree in Business Administration, Hotel and Restaurant Management, or related major; 2 years experience in the guest services, front desk, housekeeping, sales and marketing, management operations, or related professional area. CORE WORK ACTIVITIES Managing Property OperationsWorks with Rooms management team to develop an operational strategy that is aligned with the brand's business strategy and leads its execution.Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.Evaluates if Operations Team is meeting service needs and provides feedback to operations team.Participates in public space walk-throughs with Engineering and Housekeeping to ensure guest rooms, public space and back of the house areas are well maintained and preventative maintenance processes are in place.Tours building on a regular basis speaking with employees and guests to understand business needs and assess operational opportunities.Reviews findings from comment cards and guest satisfaction results with leadership team and ensures appropriate corrective action is taken.Works with team to put sustainable work processes and systems in place that support the execution of the strategy.Reviews reports and financial statements to determine Rooms operations performance against budget.Communicates a clear and consistent message regarding departmental goals to produce desired results.Manages luxury condominium facilities, including physical plant with attention to protection of the investment and plans to increase its value through superior care.Verifies the rooms' operations meet the brand's target customer needs, verifies employee satisfaction, focuses on growing revenues and maximizes the financial performance of the department.Identifies and corrects building and service defects while providing increase in value.Implements high standards for all aspects of life safety, loss prevention, unit owner identity and privacy protection. Leading Operations TeamsVerifies employees are treated fairly and equitably.Celebrates successes and publicly recognizes the contributions of team members.Fosters employee commitment to providing excellent service, participating in daily stand-up meetings and models desired service behaviors in all interactions with guests and

The St. Regis brand first established luxury hospitality more than 110 years ago, with the opening of the St. Regis New York. From the moment John Jacob Astor IV opened the doors of his Beaux-Arts masterpiece on New York's Fifth Avenue, St. Regis has stood as a symbol of uncompromising elegance and bespoke service. Today, with more than 40 of the best addresses around the world, St. Regis is a place where trends are born, boundaries are broken and guests can simply live exquisite. We invite you to explore careers at St. Regis.

JOB TYPE

Work Day:Full Time

Employment type:Permanent Job

Salary:Negotiable

JOB REQUIREMENTS

Minimal experience:Unspecified



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