Warranty Associate

4 weeks ago

Richmond, Canada OpenRoad Auto Group Full time

**UNLIMITED POSSIBILITIES AHEAD.**

**Position**: Warranty Associate
**Status**:Full-Time

**Dealership**: OpenRoad Lexus Richmond
**Department**: Service

We are proud of our forward-thinking culture developed over 40 years of continuous improvement initiatives. OpenRoad is one of the largest and fastest-growing automotive retail groups in the country (representing 21 automotive brands across 34 locations) with a shared vision to become the national automotive leader in customer experience. As one of Canada’s Best Employers and Best Managed Companies, we are looking for team players who are excited to continually learn, work hard, and take ownership of their role.

**A Career at OpenRoad Means You’ll Enjoy**:

- Opportunity to work with a variety of OEM BRANDS including Acura Audi, BMW, Genesis, Honda, Hyundai, Infiniti, Jaguar, Land Rover, Lexus, Mazda, Mercedes-Benz, MINI, Porsche, Rolls-Royce, Subaru, Toyota, Volkswagen
- Amazing Incentives including but not limited to Discounted Vehicle Purchasing Program, Footwear Subsidy, Computer Rebate Program, Employee Referral Program, Employer RRSP Matching, & a Tool Allowance.
- Internal and external, training & development opportunities for skill development and growth
- Be part of collaborative, friendly, and progressive work culture with an emphasis on transparency, innovation, relationship, and empowerment
- Comprehensive Extended Health and Dental plan, tailored toward Associate wellness
- Recognition and Engagement Events
- And more

**ROLE & RESPONSIBILITIES**:

- Closing all repair work orders (retail, internal, warranty) in a timely manner
- Processing warranty documents and loaner vehicle claims
- Booking service appointments for guests
- Reviewing invoices with guests
- Work to improve dealership CSI and general customer satisfaction in accordance with OpenRoad’s philosophies, policies and procedures.
- Invoice payments and process daily warranty claims
- Ensure correct labour and parts information is claimed.
- Correct rejected claims to ensure maximum number of claims are paid daily.
- Process and post Warranty Aging Report.
- Maintain an effective warranty claim filing system.
- Follow proper paper flow procedure for the Service Department.
- Verify and update customer information on the manufactures system.
- Maintain paperwork and write-up in an orderly manner, and ensure reception area is in a clean and orderly fashion.
- Must follow company safety policies and practices, and immediately, report any and all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.
- OpenRoad reserves the right to modify this job description as business needs require.

**KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED**:

- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to work cooperatively with other employees.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to adapt to different computer systems and software for daily job functions
- Ability to make sound decisions in a manner consistent with the essential job functions
- A valid British Columbia driver’s license, with a clean driving record
- Basic understanding of automotive mechanics and usage of CDK is an asset
- Ability to work Saturdays

We are an equal opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

**JOIN US AND GROW WITH US**

We thank all those that have applied. Only those considered for the position will be contacted.

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