Service Advisor

2 weeks ago

Richmond, Canada OpenRoad Auto Group Full time

The new Porsche Centre Richmond is a state-of-the-art facility designed to meet the needs of Porsche customers. Driven by the desire to exceed customer expectations, our goal is to provide an extraordinary and memorable Porsche experience like no other for the years to come.

Porsche Centre Richmond is seeking a **Full-Time Service Advisor** to join our growing team.

Porsche Centre Richmond offers:

- Opportunities for Career Advancement
- Comprehensive healthcare benefits package
- Discounted vehicle purchase program
- Associate perks program
- Fun & Inclusive Culture

ROLE & RESPONSIBILITIES:

- Handle customer inquiries promptly and accurately, listen to vehicle concerns and write repair orders.
- Ensure repair orders and all paperwork is legibly and accurately completed, with all customer requests or points of concern documented.
- Obtain all customer (including signature) and vehicle data and fill in required spaces on all repair orders.
- Process all paperwork as jobs are completed.
- Review all repairs and changes with customers upon delivery of the vehicle.
- Assist in scheduling customer vehicles for service work by allowing adequate time for repairs/maintenance and securing additional time as required.
- Monitor work-in-progress to ensure that repairs are being performed properly and time schedule is being met as promised. Notify customers if delays are expected or additional work is needed.
- Use service files to suggest additional repairs or services if required.
- Estimate costs and completion times, do not hesitate to ask Service Manager for assistance.
- Identify and give special attention to repeat repairs, and assign an original technician on all comeback jobs.
- Notify customers when backorder parts become available.
- Determine warranty coverage and verify repair date, mileage, etc.
- Resolve all customer complaints for a win/win outcome. Implement/suggest preventative measures to reduce the number of complaints.
- Perform walk-around inspection on all customer vehicles noting damage such as scratches, dents, missing hubcaps, etc.
- Arrange for alternate transportation as needed and manage loaner vehicles.
- Work to improve dealership CSI and general customer satisfaction in accordance with Porsche Centre Richmond’s philosophies, policies, and procedures.
- Maintain paperwork and ensure the reception area is in a clean and orderly fashion.
- Must follow company safety policies and practices, and immediately, report all accidents to a Manager/Supervisor.
- This position will be expected to perform other duties as assigned by management.

KNOWLEDGE, SKILLS, AND ABILITIES REQUIRED:

- Working knowledge of automotive equipment.
- Knowledge of techniques of customer satisfaction and retention.
- Ability to maintain records and prepare reports using a computerized equipment maintenance system.
- Ability to work cooperatively with all levels of the organization.
- Ability to communicate with others and to assimilate and understand information, in a manner consistent with the essential job functions.
- Ability to operate assigned equipment.
- Ability to make sound decisions in a manner consistent with the essential job functions.
- A valid British Columbia driver’s license, with a clean driving record.

We are an equal-opportunity employer that embraces diversity. We stand behind the growth of our associates to help them achieve their vision and goals.

We thank all those that have applied. Only those considered for the position will be contacted.

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