Medical Office Assistant
3 months ago
**Employment type**: Temporary, Full-Time, 1.0 FTE (40 weekly hours).
- *Temporary position until December 2025_
**Location**: In-office work is based out of Meadowlark Health and Shopping Centre (156 street and 87 avenue). The schedule for this position is Monday to Friday 8:00 - 4:30.
Job Posting ID: 101124
**Objective**: Clinical Administrators are the face of the organization and are often the first and last person that our patients are in contact with. As ambassadors for the EWPCN, the Clinical Administrators have a direct impact on the patient experience by creating a welcoming and respectful environment for everyone they are in contact with.
**ABOUT THE EDMONTON WEST PRIMARY CARE NETWORK**:
With a mission to support family physicians in improving primary care through relationships, collaboration and innovation, Primary Care Networks (PCN) are groups of family doctors who work with other health professionals to coordinate the comprehensive delivery of primary care services for their patients. Our team of health professionals includes Nurses, Dietitians, Pharmacists, Behavioral Health Consultants, Social Workers and Exercise Specialists who collaborate to provide comprehensive primary care services for the community.
**Qualifications**:
- Medical/Office Administration or Medical Office Assistant Diploma, medical terminology. A combination of relevant education and experience will be considered in lieu of a diploma.
**Previous Experience**:
- Able to work effectively in a team environment
- Excellent written and oral communication skills
- Able to adjust communication style with various stakeholders (i.e. patients, physicians).
- Detail and accuracy oriented
- Aptitude for problem solving
- Positive attitude and respectful demeanor
- Experience and be proficient in working with Microsoft Office 365
- Experience in Electronic Medical Records (EMR)
**In this role, you can expect to**:
**Administrative Duties**:
- Accurate data entry
- Coverage in other administrative areas
**Clinical Support**:
- Acceptance and organization of incoming referrals
- Appropriate and timely booking of new referrals
- Managing patient appointments at the central office
- Assist in coordinating the clinical exam room schedule and prepare/update the schedule
**Patient Interaction**:
- Uphold strict confidentiality regarding patient records and information as per privacy legislation
**Key Deliverables**:
- Demonstrates a respectful, patient-centered approach and acts as a positive ambassador for the EWPCN
- Exhibits computer skills appropriate to their work
- Effectively prioritizes duties and responds to emerging needs with a sense of urgency
- Brings recommendations for improvement forward
- Works collaboratively with clinical resource team members and communicates effectively
- Eager to learn and takes initiative
- Demonstrates critical thinking and ability to problem solve
**Applications**
**Benefits**:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
- Work from home
Schedule:
- Monday to Friday
Application question(s):
- Please share your preferred hourly rate range?
**Experience**:
- Med Access: 1 year (preferred)
Work Location: Hybrid remote in Edmonton, AB T5R 5W9
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