Customer Engagement Director

1 month ago

Toronto, Canada Bond Brand Loyalty Inc Full time

**About Us**:
Do you dare to join a fun, talented, and hardworking Global Customer Engagement agency? Together we will shape, implement and develop innovative solutions to make this world a more loyal place. You are personally charged with using your passion for Marketing and Customer Engagement to represent us Globally, and to grow our presence and business.

If you want to work for a company that cares about its employees, recognizes and rewards exceptional skills and contributions, and is a recognized leader in Loyalty and Customer Engagement strategy and thought leadership; this is the place.

At Bond, we want to inspire and enable people to achieve their full potential. This holds equally true for the solutions we create for our clients, as well as the opportunities we give our employees.

**The Role**:
The **Customer Engagement Director** within the Global Insights department will be responsible for representing our business and capabilities to the global market through thought leadership and research. This role requires a strategic thinker with strong leadership and presentation skills and a passion for creating exceptional customer experiences on a global scale. You will report to our Vice President, Global Insights.

**A Day in the Life**:

- Lead the launch and distribution of the leading global study focused on Customer Engagement and Brand Loyalty.
- Present The Loyalty Report at our client and prospect locations or virtually.
- Use networking opportunities to develop and nurture leads, bringing in new clients and growing our existing client base.
- Develop appropriate contacts at different levels within client organizations and work with client contacts to develop projects linking Bond Brand Loyalty's resources to client information needs.
- Achieve "steps-to-the-sale" objectives, including thoughtful planning, in-person visits with clients and prospective clients, and coordinating marketing activities.
- Engage in solution development, pricing, and proposal writing in collaboration with the Bond Brand Loyalty sales and practice teams.
- Through a thorough understanding of the client’s business, develop economic rationale for all proposed engagements and assist the client in the utilization/deployment of The Loyalty Report information in their organization.
- Contribute to Loyalty Consulting and Global Insights assignments as required.

***Are You the One**:

- Master’s degree in marketing, Business Administration, or a related field.
- 7+ years of experience in relevant marketing roles.
- Strong understanding of marketing research insights and knowledge of digital marketing and social media engagement strategies.
- A passion for marketing and Customer Engagement and familiarity with customer journey mapping and design thinking methodologies.
- Skilled in adapting communication style to suit diverse audiences and settings.
- Adept at delivering engaging presentations with clear, concise communication.
- Experience using business development and consultative skills to establish and/or deepen client relationships.
- The ability to sell consultatively at the executive level of client companies.
- The ability to clearly communicate client needs and specifications to a Bond support team and to establish effective communication linkages to and from the client organization to monitor quality and satisfaction of the work being performed.

**Why Bond?**
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.

**Ready to Make Your Mark?

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