Customer Engagement Director
2 weeks ago
About Us:
Do you dare to join a fun, talented, and hardworking Global Customer Engagement agency? Together we will shape, implement and develop innovative solutions to make this world a more loyal place. You are personally charged with using your passion for Marketing and Customer Engagement to represent us Globally, and to grow our presence and business.
If you want to work for a company that cares about its employees, recognizes and rewards exceptional skills and contributions, and is a recognized leader in Loyalty and Customer Engagement strategy and thought leadership; this is the place.
At Bond, we want to inspire and enable people to achieve their full potential. This holds equally true for the solutions we create for our clients, as well as the opportunities we give our employees.
The Role:
The Customer Engagement Director within the Global Insights department will be responsible for representing our business and capabilities to the global market through thought leadership and research. This role requires a strategic thinker with strong leadership and presentation skills and a passion for creating exceptional customer experiences on a global scale. You will report to our Vice President, Global Insights.
A Day in the Life:
Lead the launch and distribution of the leading global study focused on Customer Engagement and Brand Loyalty. Present The Loyalty Report at our client and prospect locations or virtually. Use networking opportunities to develop and nurture leads, bringing in new clients and growing our existing client base. Develop appropriate contacts at different levels within client organizations and work with client contacts to develop projects linking Bond Brand Loyalty's resources to client information needs. Achieve "steps-to-the-sale" objectives, including thoughtful planning, in-person visits with clients and prospective clients, and coordinating marketing activities. Engage in solution development, pricing, and proposal writing in collaboration with the Bond Brand Loyalty sales and practice teams. Utilize your expertise in Marketing and Customer Engagement, along with Bond Brand Loyalty resources, to apply Marketing Research and/or Loyalty Consulting expertise to effectively and efficiently address this responsibility. Through a thorough understanding of the client’s business, develop economic rationale for all proposed engagements and assist the client in the utilization/deployment of The Loyalty Report information in their organization. Contribute to Loyalty Consulting and Global Insights assignments as required.Are You the One:
Master’s degree in marketing, Business Administration, or a related field. 7+ years of experience in relevant marketing roles. Strong understanding of marketing research insights and knowledge of digital marketing and social media engagement strategies (including Loyalty 360 experience). A passion for marketing and Customer Engagement and familiarity with customer journey mapping and design thinking methodologies. Skilled in adapting communication style to suit diverse audiences and settings. Adept at delivering engaging presentations with clear, concise communication. Experience using business development and consultative skills to establish and/or deepen client relationships. The ability to sell consultatively at the executive level of client companies. The ability to clearly communicate client needs and specifications to a Bond support team and to establish effective communication linkages to and from the client organization to monitor quality and satisfaction of the work being performed. Why Bond?
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.
Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you Apply now to become a part of our dynamic and innovative team.
-
Customer Engagement Director
1 month ago
Toronto, Ontario, Canada Bond Brand Loyalty Full timeAbout UsBond Brand Loyalty is a global leader in customer engagement and loyalty strategy. We're a team of passionate professionals dedicated to helping businesses build strong relationships with their customers.The RoleWe're seeking a highly skilled Customer Engagement Director to join our Global Insights department. As a key member of our team, you'll be...
-
Customer Engagement Director
2 months ago
Toronto, Canada Bond Brand Loyalty Inc Full time**About Us**: Do you dare to join a fun, talented, and hardworking Global Customer Engagement agency? Together we will shape, implement and develop innovative solutions to make this world a more loyal place. You are personally charged with using your passion for Marketing and Customer Engagement to represent us Globally, and to grow our presence and...
-
Customer Engagement and Delivery Director
4 weeks ago
Toronto, Ontario, Canada BenchSci Full timeWe are seeking a Director of Customer Engagement and Delivery to drive platform adoption and usage. This role involves establishing team structure and processes, fostering a culture of collaboration, and guiding a dynamic team through change and growth.You Will:Lead and mentor the delivery team to achieve business goals and excel in their rolesFoster a...
-
Senior Director, Customer
1 month ago
Toronto, Canada Teva Pharmaceuticals Full timeThe opportunitySenior Director, Customer & Sales EngagementLocation: Teva Canada (Montreal or Toronto) Teva Canada is looking for a dynamic Senior Director to lead our Generics Retail Sales business across the country. In this key leadership role, you will manage the sales organization and customer operations, including customer service, demand planning,...
-
Customer Engagement Director
2 months ago
Toronto, Canada Bond Brand Loyalty Full timeAbout Us:Do you dare to join a fun, talented, and hardworking Global Customer Engagement agency? Together we will shape, implement and develop innovative solutions to make this world a more loyal place. You are personally charged with using your passion for Marketing and Customer Engagement to repre
-
Strategic Customer Engagement Leader
2 weeks ago
Toronto, Ontario, Canada Bond Brand Loyalty Full timeAbout Us:Bond Brand Loyalty is a global leader in customer engagement and loyalty strategy. We empower businesses to create lasting relationships with their customers through innovative solutions. As a Customer Engagement Director, you will play a critical role in shaping our company's thought leadership and research efforts.
-
Director, Customer Engagement and Delivery
2 months ago
Toronto, Canada BenchSci Full timeWe are currently seeking a Director, Customer Engagement and Delivery to join our team. Reporting directly to the SVP of Account Services and Delivery in Go-To-Market, this is a blend of customer success (70%) with project management (30%), working directly with big pharma scientists to drive platform adoption and usage . This role involves...
-
Engagement Director
5 months ago
Toronto, Canada Klick Health Full time**About Klick Health** We are looking for an Engagement Director to join our Scientific Innovation/Medical Communication Department. Engagement directors assume responsibility for understanding core scientific & medical communication strategy and projects, as well as all aspects of their assigned businesses, in depth. They serve as a liaison between clients...
-
Toronto, Ontario, Canada BenchSci Full timeAbout the RoleWe are seeking an exceptional Senior Program Director to lead our Customer Engagement and Delivery team. This is a unique opportunity to drive business growth and customer satisfaction in a dynamic environment.
-
Senior Director of Engagement
7 days ago
Old Toronto, Canada Lone Wolf Technologies Inc. Full timeThe Senior Director of Engagement plays a pivotal leadership role, tasked with shaping customer engagement strategies and guiding the creation and implementation of initiatives that prioritize customer needs. This role demands a strong expertise in customer experience, product adoption, and retention strategies. Leading a team and working across departments,...
-
Toronto, Ontario, Canada Teva Pharmaceuticals Full timeAbout the OpportunitySenior Director, Customer & Sales Engagement Teva Canada is looking for a strategic Senior Director to lead our Generics Retail Sales business across the country. In this key leadership role, you will oversee the sales organization and customer operations, including customer service, demand planning, sales analytics, and sales force...
-
Toronto, Ontario, Canada BenchSci Full timeCompany Overview:BenchSci is a leading AI software platform empowering scientists to run more successful experiments. We accelerate research at top pharmaceutical companies and academic centers, driving life-saving innovations.About the Role:We're seeking an exceptional Director, Customer Engagement and Delivery to join our team. As a key member, you'll...
-
Director, Talent and Engagement
6 months ago
Toronto, Canada LifeLabs Full timeLifeLabs is the largest community diagnostics laboratory in Canada, serving the healthcare needs of Canadians for over 50 years. Our team members are truly centred around our customers, and we know that behind every lab requisition, sample being tested, or investment in technology is an individual and their family counting on us. Consistently named one of...
-
Senior Director, Customer
3 weeks ago
Old Toronto, Canada Tevapharm Full timeTeva Canada is looking for a dynamic Senior Director to lead our Generics Retail Sales business across the country. In this key leadership role, you will manage the sales organization and customer operations, including customer service, demand planning, sales analytics, and sales force effectiveness.As part of the Canadian Leadership Team, you will...
-
NA-Managing Director
1 week ago
Toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...
-
NA-Managing Director
1 week ago
Toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing Director Reports to: Founder & CEO Location: Toronto Leon Cycle introduction: Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...
-
NA-Managing Director
1 week ago
Toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...
-
NA-Managing Director
2 weeks ago
Toronto, Canada LEON CYCLEManaging Director Full timePosition Title: Managing DirectorReports to: Founder & CEOLocation: TorontoLeon Cycle introduction:Leon Cycle started in Germany in 2014 and has steadily expanded its global presence since then; to Spain, USA, Australia, Italy, France and Canada. Our mission is to design, manufacture and sell e-bikes through various distribution channels (e-commerce, and...
-
Director, Customer Engagement and Delivery
2 months ago
Toronto, Canada BenchSci Full time**You Will**: - Be able to rapidly iterate on existing processes and develop new ways to level up the team through shared best practices - Lead and mentor the delivery team to achieve business goals and excel in their roles - Foster a culture of collaboration, innovation, and high performance within the delivery team - Ensure the department has the...
-
Market Engagement Director
2 months ago
Old Toronto, Canada Organization: Eckler Ltd. Full timeJob PostingLocation: TorontoJob Start Date: As one of Canada’s Most Admired Corporate Cultures, we know it’s our people who make us great at what we do.We have an exciting opportunity for a high-caliber, ambitious individual to take on a new role at Eckler, working exclusively with a unique and innovative target benefit pension plan, CWIPP.Eckler has...
