Client Relation Manager

2 weeks ago

Hamilton, Canada Manulift Full time

Reporting to the Operations Manager, the Client Relation Manager plays an instrumental role between the sales department and the client satisfaction department. He is the problem solver, the master at defusing and looking to resolve situations between parties with facts, data and exceptional customer service. He is the voice of the customer within the company, he builds a relationship of trust and reciprocity through regular monitoring of all the customer’s business with Manulift, making sure they are satisfied with all aspect of our partnership.

We are the Canadian leader in telescopic forklifts and are experiencing a significant national expansion. Working at Manulift means joining a team of enthusiasts and seeing that your daily actions have a direct impact on the success of the company. We are known for providing innovative solutions that optimize the productivity and profitability of local businesses.

**Main responsibilities**:

- Managing the reactive customer satisfaction process;
- Ensure that all situations brought to his attention are taken care of;
- Managing relational activities with customers;
- Ensure the mobilisation of all key collaborator in the analysis / the resolution of a situation;
- Act as a single point of contact with strategic customers and/or client;
- Coordinate the opening, closing or conversion process of any PRV customer account;
- Analyse the history of equipment identified as problematic;
- Guides SALES and OPS by sharing systems, process, procedures and training regarding Customer Satisfaction and PRV Customer program;
- Act as a point of contact to everyone facing a difficult situation or any improvement opportunity in regards of customer satisfaction / customer experience;
**Requirements and skills**:

- College, high school or pertinent Professional Certification;
- General concept of sales and operations;
- Very good knowledge in electrical, electronic and hydraulic mechanics;
- Fluency in English and French, both oral and written;
- Good knowledge of Office Suite computer software;
- Excellent communicator and Solid problem-solving skills;
- Interpersonnal relationship skills: listening skills, interpersonal skills and approachability;
- Availability to travel to customers and jobsites visits;
- Punctual availability outside business hours;
**Why Manulift?**
- A solid industry, operating in several growing markets;
- Virtual Medical Services 24/7 (Telus Health);
- Group insurance 75% paid by Manulift;
- RRSP with generous employer contribution;
- Flexible hours and days of personal leave;
- Corporate clothing (winter coat, jacket, shirts, etc.);
- Membership credit for a gym or a physical activity;
- Generous referral bonuses (between $ 1,500 and $ 5,000 depending on the position);
- Career advancement opportunities across Canada.

  • Client Relations Specialist

    Found in: Appcast CA A2 P - 19 hours ago

    Hamilton, Canada Alfonsi Torosantucci Financial Group Full time

    Company DescriptionWe suggest you enter details here.Role DescriptionThis is a full-time on-site role located in Hamilton, ON for a Client Relations Specialist. The Client Relations Specialist will be responsible for maintaining positive relationships with clients, addressing their inquiries and concerns, and providing exceptional customer service. They will...

  • Physician Relations Manager

    7 days ago

    Hamilton, Canada KMH Cardiology Centres Inc. Full time

    **The Organization**: We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital...

  • Physician Relations Manager

    23 hours ago

    Hamilton, Canada KMH Cardiology Centres Inc. Full time

    **The Organization**: We are a provider of high quality healthcare with 10 clinics in the GTA and South Western Ontario region. We are committed to providing diagnostic care and imaging that will assist in the early detection of disease, plan patient management and effectively monitor treatment. We support thousands of referring physicians and hospital...

  • Client Relationship Officer

    Found in: Talent CA C2 - 4 days ago

    Hamilton, Canada Butterfield Support Services Full time

    Client Relationship Officer May 24 2024 Elevate your opportunities. At Butterfield, we provide full-service community banking and specialised international financial services. Operating in multiple jurisdictions, we focus on results, value relationships, and celebrate success. If this sounds like your kind of company, then consider this opportunity to...

  • HR Generalist-labour Relations

    7 days ago

    Hamilton, Canada Banyan Community Services Full time

    HR Generalist - internally referred to as **Employee Relations Specialist** Are you an HR Professional looking to support an organization that impacts the Hamilton community specifically in the areas of children, youth, and seniors? If so, there is an exciting opportunity to join BANYAN Community Services in the role of Employee Relations...

  • Client Services Coordinator

    5 days ago

    Hamilton, Canada Ontario Aboriginal Housing Support Services Corporation Full time

    Position: Client Services Coordinator Closing: Posting will remain open until filled Term: Full Time (35 hours per week) Salary Range: $54,800-$64,400 Our Vision is “to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational...

  • Client Services Coordinator

    5 days ago

    Hamilton, Canada Ontario Aboriginal Housing Services Full time

    Position: Client Services Coordinator Closing: Posting will remain open until filled Term: Full Time (35 hours per week) Salary Range: $54,800 and $64,400 Our Vision is “to lead the design, development, and delivery of sustainable and culturally appropriate housing that promotes excellence in the Indigenous community and organizational...

  • Client Services Assistant

    6 days ago

    Hamilton, Canada Hamilton Urban Core Community Health Centre Full time

    **HAMILTON URBAN CORE COMMUNITY HEALTH CENTRE** **Strong Core, Healthier Lives** Position available **Client Services Assistant** Full Time position available (37.5 hrs) 4 months contract Hamilton Urban Core is a thriving inner city health centre and a leader in the provision of high-quality primary health services and health promotion programs. Our...

  • Client Solutions Manager, Sports

    Found in: Talent CA C2 - 9 hours ago

    Hamilton, Canada Gallagher Full time

    Overview Our Sports & Entertainment team is hiring! As the Client Solutions Manager, reporting to the Director of Client Solutions, you will be working directly with our clients in delivering the world-class customer service Gallagher is so well known for. This means you will be managing an existing portfolio of clients – driving the renewal cycle,...

  • Client Solutions Manager, Sports

    Found in: Talent CA C2 - 12 hours ago

    Hamilton, Canada Gallagher Full time

    About Us: Indulge your passion for problem-solving and embrace the thrill of addressing risk head-on at Gallagher's global brokerage team. Join a family of diverse minds, united by a relentless pursuit of excellence. As part of our team, you'll be the architect of protection, safeguarding businesses and empowering their ambitions. Together, we'll build a...

  • Client Service Coordinator

    23 hours ago

    Hamilton, Canada Bayshore HealthCare Full time

    Organization - Bayshore Home Care Solutions Role - Client Service Coordinator Position: Full Time Hours: Days + every other weekend (Rotation of days and evenings) Note: Training will be a mixture of day and evenings, open availability is required. About the Role: The Client Service Coordinator, under the direction of the immediate Supervisor, handles...

  • Coordinator, Graphic Design

    4 days ago

    Hamilton, Canada Hamilton Sports Group Full time

    | Position Title: | Coordinator, Graphic Design & Client Services | Department: | Corporate Partnerships | Immediate Supervisor(s): | Manager, Corporate Partnerships The Hamilton Sports Group, which operates the Hamilton Tiger-Cats Football Club and Forge FC, is an organization with a rich history both on and off the field. The organization is committed...

  • Client Advisor

    Found in: beBee jobs CA - 1 week ago

    Hamilton, Ontario, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionMultiple positions available ~ apply todayWe are hiring full and part time advisors for our branch locations in the Hamilton market area (incl. Waterdown, Ancaster, Stoney Creek and Dundas). The applicant must be mobile and flexible with schedule and availability to support branch days and hours of operation (including extended...

  • Client Advisor

    Found in: Talent CA C2 - 7 days ago

    Hamilton, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionMultiple positions available ~ apply today!We are hiring full and part time advisors for our branch locations in the Hamilton market area (incl. Waterdown, Ancaster, Stoney Creek and Dundas). The applicant must be mobile and flexible with schedule and availability to support branch days and hours of operation (including extended...

  • Client Advisor

    Found in: Talent CA C2 - 10 hours ago

    Hamilton, Canada Royal Bank of Canada> Full time

    Job SummaryJob DescriptionMultiple positions available ~ apply today!We are hiring full and part time advisors for our branch locations in the Hamilton market area (incl. Waterdown, Ancaster, Stoney Creek and Dundas). The applicant must be mobile and flexible with schedule and availability to support branch days and hours of operation (including extended...

  • Client Advisor

    Found in: beBee S CA - 2 weeks ago

    HAMILTON, Canada Royal Bank of Canada Full time

    Job SummaryJob DescriptionMultiple positions available apply today!We are hiring full and part time advisors for our branch locations in the Hamilton market area (incl. Waterdown, Ancaster, Stoney Creek and Dundas). The applicant must be mobile and flexible with schedule and availability to support branch days and hours of operation (including extended...

  • Client Advisor

    Found in: beBee S CA - 2 days ago

    Hamilton, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionMultiple positions available ~ apply today!We are hiring full and part time advisors for our branch locations in the Hamilton market area (incl. Waterdown, Ancaster, Stoney Creek and Dundas). The applicant must be mobile and flexible with schedule and availability to support branch days and hours of operation (including extended...

  • Client Advisor

    Found in: beBee S CA - 2 weeks ago

    Hamilton, Canada RBC - Royal Bank Full time

    Job SummaryJob DescriptionMultiple positions available ~ apply today!We are hiring full and part time advisors for our branch locations in the Hamilton market area (incl. Waterdown, Ancaster, Stoney Creek and Dundas). The applicant must be mobile and flexible with schedule and availability to support branch days and hours of operation (including extended...

  • Client Success Specialist

    6 days ago

    Hamilton, Canada Ackroo Canada Inc. Full time

    We are seeking a highly motivated **Client Success Specialist **for a permanent full-time position at our Hamilton office. Reporting to the VP of Sales & Marketing, the Client Success Specialist will support Ackroo’s clients in a specified territory. You will join a dynamic, fast-paced & highly skilled team with lots of opportunity for growth. You should...

  • Coordinateur(trice) qualité

    Found in: Talent CA C2 - 7 days ago

    Hamilton, Canada Ecole Internationale Tunon Full time

    Dans le cadre de notre Formation Bachelor Voyages, notre Ecole Tunon Toulouse recherche pour un de nos partenaires en hôtellerie Un(e) Coordinateur(trice) Qualité / Guest Relation à l'étrangerVotre mission sera d'accompagner la direction de l'hôtel sur des fonctions supports et opérationnelles Missions Suivi des prestations et du confort général...