Member Services Rep

4 weeks ago

Winnipeg, Canada Crunch Fitness Canada (CFC001) Full time

**HERE WE GROW AGAIN**

Come join us and become part of the greatest growth story to ever be told in the fitness industry. With 11 locations and 50 + on the rise; Our position of Brand Ambassador offers opportunity for growth and career advancement.

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. It’s an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.

**What we offer**:

- Free Crunch Fitness Membership
- Discounted Personal Training Sessions
- Exciting team environment
- Growth opportunity in a rapidly growing company
- Employee Recognition Program
- Commission and Team Bonuses
- Training and Development Programs
- FREE Accredited Industry Certifications

**Here’s what we need**:

- A high-energy individual with top-notch customer service skills to serve members and guests.

**Here’s what you’re responsible for**:

- Providing exceptional member and guest experience, ensuring facility cleanliness, and achieving sales targets.

**Here’s what you’ll be doing**:

- Greeting all members & guests with a smile
- Assist with membership and retail product sales
- Promote membership privileges including tanning, group fitness, small group training and childcare
- Check in all members and guests in accordance with company procedures
- Answers phones in a courteous, helpful, professional manner
- Facilitates all member requests or forwards to a manager
- Maintains a professional and courteous disposition
- Knows club facility, services, and schedules
- Maintains a clean and organized work area
- Performs opening and closing duties

**Who you are**:

- You are professional and courteous
- Strives to execute at a level to exceed performance expectations
- Superior communicator who energizes others
- Proficient reading and writing skills
- Strong customer service orientation
- Demonstrates knowledge of the Crunch brand and offerings
- Maintains friendly and helpful attitude to all club staff, members, and guests

**Your skills, education, and experience**:

- Business experience in a service-oriented environment is desirable
- On the job training is provided
- CPR/AED certified or can complete within 30 days from hire

**Physical Demands**:
This is a physical role requiring the employee to frequently lift and/or move up to 50 pounds and may require standing or bending for prolonged work hours.

**About WG Management**

**WG Management LLC is a leading Franchisee of Crunch Canada. The company is rapidly expanding its club footprint throughout Canada: and is led by a management team with over 100 years of combined experience within the fitness industry. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members and community regardless of fitness level.

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