Member Services Rep

4 weeks ago

Winnipeg, Canada CrunchFitnessCanada (CFC001) Full time
Benefits:
  • Bonus based on performance
  • Company parties
  • Employee discounts
  • Opportunity for advancement
  • Training & development


HERE WE GROW AGAIN

Come join us and become part of the greatest growth story to ever be told in the fitness industry.
Our position of Brand Ambassador & Member Service Representative offers opportunity for growth and career advancement.

Crunch is a gym that believes in making serious fitness fun by fusing fitness and entertainment while pioneering a philosophy of No Limits. Crunch Fitness is looking for energetic, enthusiastic people that are passionate about health and fitness to join our team. Working at Crunch is more than a job. Its an opportunity to inspire others to reach their fitness goals. Our No Limit philosophy attracts a diverse and welcoming group of professionals and makes Crunch an amazing company to work for.


Position Overview:
Join our dynamic team as a Member Services Representative and be a key contributor to creating a warm, inviting atmosphere that enriches the lives of our team members and community. If you're passionate about fitness, excited about delivering exceptional customer service, and driven by a shared purpose, we want you on board.

Responsibilities:
  • Proactively attract new business through member referrals, corporate lead generation, territory outreach, and telephone inquiries, ensuring consistent follow-up on sales leads.
  • Exceed personal sales goals by leveraging effective sales techniques and strategies.
  • Demonstrate unwavering integrity and adherence to company core values in all interactions.
  • Provide excellent customer service while managing members' accounts and booking Crunch One Kick Offs.
  • Foster a welcoming environment for co-workers, members, and guests at all times.
  • Demonstrate enthusiasm, passion, friendliness, and ambition in all interactions.
  • Handle phone calls with courtesy and professionalism, making outbound calls for trial passes and other leads.
  • Maintain a clean facility and promptly address member requests and issues.
  • Greets all members and guests with a smile and enthusiasm, ensuring consistent member engagement.
  • Effectively communicate special events, club services, programs, and schedules to members and guests.
  • Serve as an expert on all aspects of club facilities, services, and operational hours.
Required Skills & Experience:
  • Minimum of 1 year of experience in a service-oriented position, preferably in a similar industry.
  • Effective communication skills, both written and verbal.
  • Strong customer service orientation with a commitment to exceeding expectations.
  • CPR/AED certification required (can be obtained within 30 days of hire).
Physical Requirements:
  • Ability to lift or move up to 50 lbs.
  • Prolonged standing and walking required for daily duties.
Are you ready to be a part of a team that values excellence and supports personal and professional growth? Apply now to embark on a rewarding career journey with us

About WG Management

WG Management LLC is a leading Franchisee of Crunch Canada. The company is rapidly expanding its club footprint throughout Canada: and is led by a management team with over 100 years of combined experience within the fitness industry. With a comprehensive fitness offering and affordable price point, Crunch Fitness offers unmatched value to its members and community regardless of fitness level.

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