Current jobs related to Customer Support Advisor - Richmond - Sage
-
Customer Support Manager
6 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time{"title": "Customer Support Manager", "content": "Job SummaryGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our customer support team. As a key member of our organization, you will be responsible for providing exceptional customer service, managing a team of customer support advisors, and driving business...
-
Customer Support Manager
7 hours ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our Customer Support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that all team members are compliant and working within company guidelines.Key...
-
Customer Support Manager
3 hours ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our Customer Support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that all team members are compliant and working within company guidelines.Key...
-
Customer Support Manager
7 hours ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our Customer Support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that all team members are compliant and working within company guidelines.Key...
-
Customer Support Manager
3 hours ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeCustomer Support ManagerGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our Customer Support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that all team members are compliant and working within company guidelines.Key...
-
Customer Support Manager
2 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our team of Customer Support Advisors. As a key member of our Customer Support department, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the highest level of support.Key...
-
Customer Support Manager
2 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our team of Customer Support Advisors. As a key member of our Customer Support department, you will be responsible for providing exceptional customer service, resolving customer complaints, and ensuring that our customers receive the highest level of support.Key...
-
Manager Advisor Support
4 months ago
Richmond, Canada CIBC Full timeWe’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...
-
Customer Support Manager
6 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full time{"title": "Customer Support Manager", "content": "Job SummaryGreenstone Financial Services Canada is seeking a highly skilled Customer Support Manager to lead our customer support team. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that all team members are compliant and working within...
-
Customer Support Team Lead
7 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleGreenstone Financial Services Canada is seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support department, you will be responsible for leading and inspiring a team of customer support advisors to deliver exceptional customer experiences.Key ResponsibilitiesLead and provide...
-
Customer Support Team Lead
7 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleGreenstone Financial Services Canada is seeking a highly skilled and experienced Customer Support Team Lead to join our team. As a key member of our customer support department, you will be responsible for leading and inspiring a team of customer support advisors to deliver exceptional customer experiences.Key ResponsibilitiesLead and provide...
-
Customer Support Manager
4 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking an experienced Customer Support Manager to lead our team in Canada. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that our team meets and exceeds customer expectations.Key ResponsibilitiesLead and inspire a team of Customer Support Advisors to deliver...
-
Customer Support Manager
4 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking an experienced Customer Support Manager to lead our team in Canada. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that our team meets and exceeds customer expectations.Key ResponsibilitiesLead and inspire a team of Customer Support Advisors to deliver...
-
Customer Support Manager
4 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our team in Canada. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that our team meets and exceeds customer expectations.Key ResponsibilitiesLead and inspire a team of Customer Support Advisors to...
-
Customer Support Manager
4 days ago
Richmond Hill, Ontario, Canada Greenstone Financial Services Canada Full timeAbout the RoleWe are seeking a highly skilled and experienced Customer Support Manager to lead our team in Canada. As a key member of our leadership team, you will be responsible for driving a high-performance culture and ensuring that our team meets and exceeds customer expectations.Key ResponsibilitiesLead and inspire a team of Customer Support Advisors to...
-
Senior Customer Support Specialist
2 weeks ago
Richmond, British Columbia, Canada ZEMA Global Data Corporation Full timeAbout the Role:The Senior Customer Support Representative at ZEMA Global Data Corporation will be an integral part of our dynamic global support team, providing end-user support through various channels. As the first line of support for our products, CSRs engage with end-users across various customer segments, including individuals, advisors, and...
-
Senior Customer Support Specialist
2 weeks ago
Richmond, British Columbia, Canada ZEMA Global Data Corporation Full timeAbout the Role:The Senior Customer Support Representative at ZEMA Global Data Corporation will be an integral part of our dynamic global support team, providing end-user support through various channels. As the first line of support for our products, CSRs engage with end-users across various customer segments, including individuals, advisors, and...
-
Beauty Advisor
2 weeks ago
Richmond, British Columbia, Canada Hudson's Bay Full timeAbout the Role:We are seeking a highly skilled and customer-focused Beauty Advisor to join our team at Hudson's Bay. As a Beauty Advisor, you will be responsible for delivering exceptional customer service and providing expert advice on beauty products and services.Key Responsibilities:Initiate service consultations by asking open-ended questions to learn...
-
Beauty Advisor
2 weeks ago
Richmond, British Columbia, Canada Hudson's Bay Full timeAbout the Role:We are seeking a highly skilled and customer-focused Beauty Advisor to join our team at Hudson's Bay. As a Beauty Advisor, you will be responsible for delivering exceptional customer service and providing expert advice on beauty products and services.Key Responsibilities:Initiate service consultations by asking open-ended questions to learn...
-
Service Advisor
4 days ago
Richmond, British Columbia, Canada OpenRoad Auto Group Full timeUnlock Your Potential as a Service Advisor at OpenRoad Auto GroupAre you passionate about delivering exceptional customer experiences and ensuring the highest level of satisfaction for our valued clients? Do you have a keen eye for detail and a knack for resolving complex issues? If so, we invite you to join our dynamic team as a Service Advisor at OpenRoad...
Customer Support Advisor
4 months ago
This role has a specific remit to support Sage customers, this is achieved by delivering an exceptional customer service in an efficient and professional way, instilling confidence in our products and services. Technical support is truly that, you’ll develop an in-depth knowledge of the Sage portfolio, help customers understand their current Sage product (and ensure their best use of it) and from there gain an understanding of customers business needs, identifying ways in which additional Sage products will support their business and its development.
**Key Responsibilities**
- Key accountabilities
- To take control of a call, deliver a structured solution with clear steps for our customers to follow that resolve queries on first contact
- To understand the customers business and by doing so generate leads for our sales department by recommending alternative or additional products/services that could save the customer money and time
- To be collaborative - You’ll huddle each day to talk discuss performance, key messages, problems standing in your way and take actions
- Ensure excellent customer service and call standards are delivered at all times
- Put customers first, develop questioning techniques to gather information from customers, gain a true understanding of their business
- Consistently develop own and colleagues knowledge using Sage Learning, Team Managers and Coaches to support development
- Be innovative - Sage is a technology led business, understand our technology, engage with it and become part of the journey
- Develop and demonstrate a comprehensive understanding of all Sage products and services (which is vast, so knowledge is developed over time)
- Skills, know-how and experience:
Must have:
- Experience of working within a customer services role
- Being able to listen, react and ask open questions real time on a call.
- Proficiency in English language, verbal and written
Preferred:
- Experience of Sage products and services
- Experience of working with operating systems
Key Personal Attributes:
- Demonstrate and deliver exceptional problem solving and trouble shooting skills
- A real wish and drive to do the best for our customers with an adaptable communication style to suit each individual customer
- High levels of integrity and a wish to go above and beyond and exceed in the role
- An enquiring mind, researching and relying on own resources to find resolutions to customer queries/enquiries
- Embrace change with a positive ‘can do’ approach
The compensation offered will be determined by factors such as location, level, job-related knowledge, education, and experience. Certain provinces in Canada require job postings to include a reasonable estimate of the salary range applicable to the role.
For this role, in those locations, the target salary range for new hires is: up to 60,000 CAD
