Resort General Manager

4 weeks ago

Invermere, Canada INNhotels Full time

**INNHotels takes pride in supporting you as a key leader & manager of one of our treasured properties. We believe that having you on our team will allow for the continuation of the values that were created through the hard work of our founder Mr. Gerry Levasseur**:
**Family** - We incorporate values of being a family through the care and support we provide for our staff and guests.

**Service** - We are committed to providing our guests with an exceptional experience, to do good for others and to serve.

**Respect** - We respect and appreciate the hard work everyone puts into our organization to ensure its longevity.

**Support** - We support withINN our organization. We train, educate, and lead out staff from our grassroots history.

**Leadership** - We are leaders in sustainable tourism and community development.

**Reliability** - We assure our guests that they can rely on our services.

**Managing and leading your team at this property you will be empowered to embrace the following duties, as well as other duties communicated by the Director of Operations and/or President of INNHotels**:
**Day-to-day Operations**:
**Manage All Hotel And Onsite Services, Such As Accommodation, Restaurant And Banquet Catering.**
- Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
- Oversee events and conferences.
- Trouble-shoot any issues arising in hotel or other onsite service operations.
- Liaise with contractors and suppliers. Helping in the procurement of operating supplies and equipment and contracting with third-party vendors for essential equipment’s and services.
- Ensure full compliance to hotel operating controls, SOP’s, policies, procedures, and service standards
- Supervise any maintenance work and renovations.
- Safeguard security and compliance, conducting inspections where necessary.
- Responsible for safeguarding the quality of operations both (internal & external audits).
- Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements.
- Ensure all decisions are made in the best interest of the hotel/resort and management.

**Handling Financial Responsibilities**:

- Managing budgets and controlling expenditure.
- Tracking hotel revenues, setting sales targets, and optimizing profits.
- Analyzing sales figures, reports and the different market segments and channels to define the best-suited pricing and distribution strategies.
- Maintaining statistical and financial records.
- Developing improvement actions, carry out costs savings.

**Leading a Successful Team**
- Talent-spotting, recruiting, and providing ongoing training.
- Regular briefings and meetings with all department managers.
- Defining the staff rotation and working around holiday absences.
- Monitoring and motivating staff with constructive communication in a positive work environment and a shared vision of targets and career progression.
- Investing effort in employee engagement and retention in collaboration with HR.
- Be a role model to all staff, one that they want to emulate.

**Providing Great Guest Experiences**
- Meeting and greeting guests with a warm welcome.
- Being attentive to guests’ needs and wishes, taking opportunities to optimize the guest experience.
- Addressing complaints with a personal touch to restore customer satisfaction.
- Keeping a watchful eye on both competitors and technological trends and innovations in hospitality with a view to leveraging any insights to build customer relations.

**Handling Reputation Management**
- Managing the hotel’s online presence and generating an online buzz through special offers and promotions.
- Ensuring all customer enquiries are dealt with in a timely manner and customer-oriented responses are issued for all negative reviews.
- Pursuing strategic branding endeavors.

**Teamwork Skills**:

- Be an enthusiastic, helpful and positive member of the team
- Be professional, responsible and mature in conduct and behavior
- Be understanding of, encouraging to and friendly with all co-workers
- Be self motivated and use time wisely
- Maintain open line of communications with each department
- Communicate pertinent information
- Respond positively to new ideas
- Openly accept critical/developmental feedback
- Report to work on time
- Maintain effective communication through the use of meetings and memorandums
- Be available to help all departments in emergency situations
- Perform other assignments as directed by the corporate office

**Safety and Security**:

- Be knowledgeable of policies regarding emergency procedures and security concerns

**Upon Employment, All Associates Are Required To Fully Comply With Company Rules And Regulations For The Safe And Effective Operation Of The Hotel Facilities.**

**Qualifications**
- Bachelor’s degree preferably in Hotel/Restaurant or Business Administration, or equivalent education/experience required.
- Minimum of six year

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