Laboratory Coordinator

5 days ago

Mississauga, Canada Canadian Analytical Laboratories Full time

A career with **Canadian Analytical Laboratories** provides an opportunity to work with a diverse group of people, from various backgrounds and professions, in an organization that is growing and evolving to make lives better and safer through analytical testing and research.

The **Laboratory Coordinator/Customer Service **associate is accountable to the Laboratory Manager for all activities related to this position. This role is critical to the efficient and seamless running of the day-to-day operation of Canadian Analytical Laboratories.

**Job Summary**:

- Responsible for sample flow though out the laboratory and managing and communicating to the customer for all samples.
- Responsible for the receipt and log-in of customers’ samples in an efficient, timely manner in strict compliance to the requirements of the Standard Operating Procedures (SOP) and Health and Safety policies.
- Ensuring samples are logged into the system and defined according to the clients’ specifications.
- Employs proper laboratory techniques to minimize risk of mislabeling, sample mix-up and cross contamination between samples and other materials
- Responsible for complete custody of samples from receipt of shipment
- Note and record on chain of custody form condition of sample containers and any other unusual conditions.
- Responsible for subcontract samples for network and/or external labs
- Management of sample storage.
- Ordering of office supplies
- Interpret client’s requests and determine proper test methods for samples
- Log samples into system accurately
- Revises existing projects on the system as requested by the lab. Notifies appropriate parties of changes
- Inform the Lab when incoming samples do not conform to sample acceptance criteria defined in the SOP
- Greets clients and assists them in completing the necessary paperwork
- Answer phone calls by responding to inquiries or directing to appropriate persons.
- Maintain a clean, safe and orderly environment in the sample reception area

**Minimum Requirements**:

- Diploma or degree in the scientific field or equivalent
- Knowledge of basic administrative tasks: data entry; photocopying; scanning etc.
- Excellent customer service skills
- Excellent administrative skills and multitasking skills that help meet deadlines and quality standards
- Competency in clearly and fluently expressing concepts and ideas in English, orally and in writing

**Laboratory Operations During COVID-19**:
As an essential service provider, Canadian Analytical Laboratories is open to continue to support our community.

We continue to closely monitor the COVID-19 situation as well we are working to comply with advice being provided by both levels of the Canadian government.

Our parent company, Reena Group provides essential goods and services to the pharmaceutical, food, natural health products and medical cannabis industries, who are playing a pivotal role in responding to the crisis by ensuring the availability of products and supplies necessary to respond medically and economically both in Canada and the United States.

During this unprecedented time, our number one priority is the safety of our employees, customers and communities. To continue to serve our laboratory client community, we have proactively adopted modified working practices, staggered working hours and taken all the warranted precautions to mitigate the risk of COVID-19 transmission and to ensure a safe environment to ensure that we comply with the principles of social distancing.

**Job Types**: Full-time, Permanent

Pay: $19.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Mississauga, ON: reliably commute or plan to relocate before starting work (preferred)

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Laboratory experience: 1 year (preferred)
- Customer management: 1 year (preferred)

Work Location: In person

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