Intake Specialist

2 weeks ago

Mississauga, Canada Bayshore HealthCare Full time

**ABOUT THE ROLE**
To provide administrative support for the Pharmaceutical Services Department and the Branches for all Bayshore contracted pharmaceutical products and services.

**Please note: This is a hybrid role requiring to work from our Mississauga office twice a week.**

**A DAY IN THE LIFE**
To accept all incoming referrals for pharmaceutical programs and check them for completeness and accuracy of information
To enter information from the referral into CRM and forward to the appropriate branch assigned intake coordinator
To follow-up with the branch to ensure that the nursing visit is scheduled within the agreed upon time limit
To provide information back to pharmaceutical referral contact regarding date of scheduled visit
To receive post-visit reports and time-slips from field nurses and forward them on to pharmaceutical referral contact, the appropriate branch and others as requested
To track specific data and information for pharmaceutical companies as requested
To provide other ongoing administrative help and support to all staff in the Pharmaceutical Services Department as needed
Participate in ongoing internal and/or external continuing education activities
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company's Quality Management System
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns.
Maintains confidentiality of client and corporate information and discusses same only with appropriate Bayshore personnel
Complete other tasks as requested
Employee will maintain relevant level of knowledge of ICH (International Conference on Harmonization), GCP (Good Clinical Practice) and Health Canada GVP (Good Pharmocovigilance Practices) guidelines appropriate to their hired role which is to be provided at time of hire and annually. With this knowledge the employee will perform the work as required by their assigned function and will be provided with regular updates as required.

Job Qualification

**WHAT YOU BRING TO THE TEAM**

**Education**
Minimum - Secondary School Diploma.
**Experience**
At least two years of recent experience in customer service related role
**Other Skills and Abilities**
Exceptional interpersonal skills and ability to work independently and as part of a team; ability to meet deadlines; demonstrated track record of achievement in dealing with suppliers and staff; in depth knowledge of multi-branch operations; strong commitment to continual learning. Minimum 30 w.p.m. typing speed required.

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