Knowledge Management Lead

6 months ago

Mississauga, Canada Brambles Group Full time

CHEP helps move more goods to more people, in more places than any other organization on earth via our 300 million pallets, crates and containers. We employ 11,000 people and operate in more than 55 countries. Through our pioneering and sustainable share-and-reuse business model, the world’s biggest brands trust us to help them transport their goods more efficiently, safely and with less environmental impact.

What does that mean for you? You’ll join an international organization big enough to take you anywhere, and small enough to get you there sooner. You’ll help change how goods get to market and contribute to global sustainability. You’ll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through our

Hybrid Work Model


**Job Description**:
You’ll define, maintain, and execute the digital knowledge management strategy. Including the implementation of a range of tactical and strategic programmes to improve knowledge quality and accessibility as well as ensuring there are clear content guidelines that work for both Brambles Digital and the wider Brambles business.

Having the ability to be both strategic and hands on, you’ll be responsible for ensuring knowledge management is sufficiently mature to enable Brambles to deliver and sustain its digital transformation.

You’ll also ensure that people working in the digital function have the required knowledge to be effective in their roles throughout the employee lifecycle.

Key Accountabilities
- Owns and implements the Knowledge Management Strategy & roadmap, including but not limited to aligning roles & responsibilities, setting out ways of working and ultimately driving adoption
- Accountable for the strategic improvement of content through working with other teams
- Setting standards, policies and guidance
- Designing and implementing the KM Design Authority
- Responsible for knowledge lifecycle
- Indirectly managing resources involved in KM
- Responsible for co-creation of internal communication, collaborating with communication team
- Define Knowledge Management tooling requirements and deliver these requirements
- Engage with relevant 3rd parties to deliver components of KM strategy, including tooling and adoption

Skills and Experience
- Excellent written/verbal and influencing skills and ability to communicate a problem to both technical and non-technical people
- The ability to analyse a problem and suggest appropriate solutions confidently.
- To be able to work with colleagues effectively to find a solution to an issue or requirement.
- Proven experience in leading teams to deliver impact
- Managing a team that implemented a knowledge management framework.
- Building, managing and setting the direction of a Knowledge Management strategy and function
- Developing a robust roadmap strategy for implementing knowledge management that builds upon industry best practices and leverages tooling and process advancements
- Hands on technical author, content creation, and/ or content management roles
- Exposure in driving adoption of knowledge

**Qualifications**:
Batchelor’s degree or equivalent experience

Preferred Education

Bachelors - Business Administration/Management

Preferred Level of Work Experience

5 - 7 yearsHybrid Remote

We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly, with respect, and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state, or local protected class.

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