Team Lead, Asset Management

5 months ago

Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Team Lead, Asset Management to join Element Fleet Management. This role is responsible for successfully facilitating the resources and processes supporting Element’s portfolio of IT assets measured through objective metrics. At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are you:
- Adept with the knowledge of how to acquire and renew domain registrations?- Able to manage concurrent and time sensitive deadlines, possessing strong oral and written communication skills and high detail orientation?

The Team Lead, Asset Management is responsible for providing support, guidance, and mentoring to relevant team members and is accountable for the implementation of process improvements, best practice sharing, team metrics and project management as needed.

A Day in the Life

Day to Day guidance for the IT Asset Management staff- Daily, weekly, and monthly planning; issue resolution, escalations management- May participate in HR related activities to support the Director- Achieving department metrics for distribution of assets and servicing incidents ensuring the department achieves a 95% SLA success rate
- Aligns to Element Leadership Capabilities

Front line responsibilities for processing complex and VIP customer requests

Ordering hardware and software licenses for 2,500 employees in North America; total hardware inventory of more than 10,000 units and maintain software administration and distribution for 36 suppliers covering over 4,500 licenses

Facilitate and lead all facets of web domain registrations and renewals

Provide input on governance for Asset Management Policies

Participate in developing strategies and processes for asset acquisition, deployment, reclamation and disposal for hardware including cell phones and software

Work with other members of the IT management groups on cross functional and enterprise initiatives that involve Asset Management

**Requirements**:
- Bachelor’s degree in computer science or equivalent work experience required- 3 plus years direct asset management experience including leadership responsibilities managing large pools of hardware and software- 3 plus years providing direct customer support- 2 plus years with the full suite of Microsoft Office products- Demonstrated experience with Service Now or a like ITIL product- Cell phone administration experience preferred- Professional certifications to include either ITIL, CITAM, CHAMP, etc. a plus- IAITAM (CSAM) or equivalent certification a plus- Comfortable with ambiguity- Demonstrated reporting skills - in analytics as well as presenting to leadership- Extensive knowledge and experience with software management and licensing agreements, must have Microsoft and Adobe experience- Expert knowledge and experience with CMDB and ITSM tools and processes- Strong vendor management and negotiation skills- Knowledge of ITIL best practices

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)
- Hybrid work environment for most positions

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._

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