Team Lead, Operations

2 months ago

Mississauga, Canada Element Fleet Management Full time

Get started on an exciting career at Element_

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business - delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

What We Need

We are looking for a Team Lead, Operations to join Element Fleet Management. As the largest pure-play fleet manager in the world, we provide unmatched products and services and solutions to our clients.

At Element, employees play a critical role in delivering value to customers and ensuring an exceptional client experience. We are committed to the success of our clients, employees, and investors by fostering a culture where every employee can make a difference

Are You:

- An individual that leads by example to create an environment of collaboration; encourages cooperation and teamwork and models professional behaviors?
- An individual with significant attention to detail, managing multiple tasks simultaneously in a rapidly changing, fast-paced, environment?

As the Lead of the Acquisition, Dealer, and Delivery team, you will oversee the workload and performance of the team to support achievement of goals and objectives, leading the US and Canada team through a fast-paced, ever-changing environment while monitoring and supporting individual and team performance.

A Day in the Life
- Provides process support and guidance for the Dealer & Delivery Team to drive achievement of goals; continuously improving team accuracy, workload capacity and process efficiency driving course corrections as needed
- Assists assigned team by consulting on, and providing expertise and solutions for non-standard requests
- Fosters a culture of urgency and ownership, exercising good judgement and solving issues as first-line of escalation, engages manager or others as appropriate; resolve and maintain action log until completion
- Ensure completion of appropriate training to develop employee knowledge and skills including new hires
- Assist on obtaining metrics; effectively analyzes data, identifies trend/issues, solicits input, looks at all perspectives, reaches logical decisions or recommendations and acts quickly to implement solutions
- Partner with the Business Solutions team with the roll-out of new processes/technology and engage assigned team to drive adoption promoting capacity and efficiency
- Evaluates and provides recommendation to leaders regarding process improvement opportunities, recommending solutions related to client and industry trends
- In partnership with the Manager, identify mentoring opportunities for assigned team members to facilitate professional development (e.g., technical and soft skills, and process improvement skills)
- Support and manage client service issues (CSIs) by identifying key tasks and required deliverables, establishing timelines, and managing work and providing status updates to ensure client’s expectations are met
- Participate as Subject Matter Expert (SME) and/or lead cross-functional simplification projects
- Partner closely with the manager to drive strategic initiatives forward

Requirements
- High School diploma required, BS or BA in business or related field preferred
- 3+ years of relevant customer service or client account management experience, preferably in a B2B service environment
- Demonstrated experience identifying key tasks and required deliverables, establishing timelines, and managing status of work to ensure overall objectives are met
- Demonstrated dedication to meet the expectations and requirements of customers
- Conveys information in a clear, confident manner, understanding audience and adjusting appropriately
- Demonstrates willingness to embrace change and actively supports change initiatives with resilience
- Occasional business travel (20% or less) required

The hiring base salary range for this position is $54,400 - $74,800 annually. Actual compensation within this range will be dependent upon the individual’s knowledge, skills, experience, equity with other team members, and alignment with market data.

What’s in it for You
- A culture of innovation, empowerment, decision-making, and accountability
- Comprehensive health and welfare benefits that serve the needs of you and your family and foster a culture of wellness
- Additional benefits and amenities, including paid time-off programs (vacation, sick leave, and holidays)

Applicants will be required to undergo a background check only if and after a conditional offer of employment has been extended.
- or call (800) 665-9744._

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