Restaurant and Outlets Manager

7 months ago

Vancouver, Canada Shaughnessy Golf and Country Club Full time

**The Club**:
Founded in 1911 when Vancouver was just 25 years old, Shaughnessy Golf and Country Club traces its history back to the earliest days of golf on the West Coast. First located on Canadian Pacific Railway lands, the Club moved in 1960 to the ancestral site of the Musqueam Nation’s winter village. Shaughnessy has served as the proud host of many prestigious events and notable figures in golf and tennis over these 100+ years. Today’s Club features an award-winning clubhouse, highly ranked and competitive golf course, indoor and outdoor tennis, fitness, and a golf performance centre.

**Our Core Values**:
The Shaughnessy Experience is what we strive to provide our members, through exceptional service, memorable experiences, and world-class amenities. We are committed to providing the Shaughnessy Experience through the use of our core values,
- **C.A.R.E.**_:

- **C**ommunity
- **A**ccountability
- **R**espect
- **E**xcellence

**The Position**:
**Who You Are**:

- Passionate about hospitality, food, and beverages
- Attentive and motivated - you take pride in your work
- Thrive in a fast-paced, dynamic environment
- Dedicated to achieving high standards in your work
- A self-starter who takes accountability and initiative, who can work successfully independently or as part of a team
- Engaging and enthusiastic - you enjoy getting to know people
- High energy and a desire to cultivate a positive and fun work culture
- Emerging leader with the ability to develop and motivate staff members to achieve challenging goals
- Looking for career growth opportunities

**Responsibilities**:

- Coordinates the execution of exceptional and personalized service standards from Front of House staff to all members and their guests, paying specific attention to peak volume periods. “Table Touching.”
- Manages the front of house day-to-day, operations in the restaurants/outlets.
- Provides leadership and high energy to cultivate a positive and fun work culture. Monitors all members and employee policies and regulations to ensure they are followed.
- Coordinates the management of OpenTable reservations and floorplans.
- Monitors, supervises, and evaluates daily, the execution of standard operating procedures related to set-up and maintenance of the restaurant, bar, patio, and grab-and-go outlets to ensure that are up to service standards. Reports any safety concerns to the Director of F&B and HR.
- Coordinates and monitors effective pre-shifts, floor presence, supervision, and leadership during peak periods of dining and events.
- Handles and resolves F&B-related member complaints and concerns, and evaluates and directs the need for service recovery.
- Executes staff training programs to ensure Front of House Service Team Members continue to improve in their performance.
- Manages scheduling of all Front of House and Event service staff including supervisors, servers, bartenders, host, server support, and event staff, ensuring alignment with service expectations and budget.
- Assists the Director of F&B in coordinating all beverage, beer, liquor, wine and sundry-related inventory including ordering, receiving, and menu development.
- Maintains and optimizes the Jonas Point of Sale Systems to ensure accurate and up-to-date menu items and pricing.
- Collaborates, communicates, and supports as a liaison to the kitchen, all other F&B outlets and departments within the Club.
- Supports the Club’s internal and external events; works closely with the Director of Catering and Club Events or relevant manager/supervisor to coordinate support when needed.
- Other duties as assigned.

**Requirements**:

- A minimum of 2 years of supervisory or managerial experience in the upscale hospitality industry. Private club experience is considered an asset
- Valid Serving It Right Certificate
- A strong commitment to exceeding members/guests' expectations
- Has familiarity with variables affecting finances (budgets, labour management, productivity, revenue, and expense management)
- Product knowledge of wines, liquors, beers, and other beverages with experience managing inventory and ordering
- A Sommelier designation or WSET is considered as an asset.
- Able to work under pressure during busy periods.
- Willingness to work flexible hours including weekends, evenings and holidays
- Excellent organization and time management skills with the capacity to set priorities for self and others.
- Strong interpersonal skills
- Legally entitled to work in Canada

**Compensation and Benefits**:

- Full-time, permanent position; Base Salary of $65,000+; based on qualifications and experience
- Annual performance bonus
- Extensive benefits package following successful completion of probationary period, including extended health and dental coverage, life and disability insurance, and group RSP-matching program.
- Participation in the Club’s Staff Meal Program
- Staff Golf and Tennis Privileges
- Opportunities for learning, growth, and promotio

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