Field Service Technician

2 months ago

Vancouver, Canada TOMRA Full time

**Scope and Responsibilities**:
**Specific Responsibilities**:
This is a critical role in my client's continued success and growth, as they look to continue to expand their operations in British Columbia to perform field service work at customer sites. The role is accountable for the following:

- Installing new or modified equipment at customer facilities to ensure full functionality according to specifications;
- Ensuring all site operations in the field are maintained appropriately and optimized according to performance standards in order to satisfy customers/clients;
- Performing all mechanical, electronics and optical tuning and setup; Analyzing, evaluating and diagnosing equipment problems independently;
- Conducting customer-training sessions on utilization and basic maintenance of system;
- Servicing and maintaining installed equipment and preventive maintenance visits;
- Managing and controlling tools, test equipment, technical documentation and other assigned equipment;
- Preparing and submitting applicable field service reports;
- Performing on-call, standby duty and travel as needed;
- Submitting expense reports and costing analysis on-time and efficiently;
- Assisting with sales visits where required;
- Providing solutions and recommendations for continuous improvement; and,
- Always providing friendly, timely, and courteous customer service.

Education
- Technical College Diploma or Professional Studies Diploma in electrical or electrical-mechanical engineering; and,
- Minimum of technician level qualifications.

Experience
- 5 years of electrical and mechanical experience, ideally in an industrial equipment support role;
- In-depth understanding of electrical and fault finding;
- Software proficiency a key asset;
- Prior experience training clients on equipment use and maintenance in a user-friendly manner would be an asset;
- Proven ability for technical problem-solving, troubleshooting, and follow-up skills;
- Background experience in customer service oriented roles;
- Sensitivity and ability to work with multi-cultural groups; and,
- Ability to work independently.

**Personal / Professional Attributes**:

- Strong problem-solving skills with the ability to work on problems of diverse scope;
- Ability to establish and maintain effective working relationships with customers, internal and external associates, and management;
- Excellent communication skills and the ability to deal effectively in a professional and thoughtful manner;
- A personal drive to act pro-actively and quickly;
- Ability to work under pressure and manage multiple issues simultaneously;
- Position requires extensive travel, which may include some travel across Canada; **Ability to drive without restrictions; and,**:

- Must be able to pass a criminal background and medical check.

Attractions:
This role provides an opportunity to join a company that is poised for continued growth. Other attractions include the opportunity to:

- Work for an organization that has a long history of excellence and success;
- Grow your career, and experience working with different clients, and customer sites;
- Be an ambassador of my client, and one of the primary points of contact during installation and maintenance projects; and,
- Work with a company that truly values its employees and offers excellent benefits and support.

**Salary**: $35.00-$45.00 per hour

Expected hours: 40 - 60 per week

**Benefits**:

- Commuter benefits
- Company car
- Company pension
- Dental care
- Extended health care
- Paid time off
- RRSP match

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Monday to Friday
- On call
- Overtime
- Weekends as needed

Work Location: On the road

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