Residential Supervisor

4 days ago


London, Canada DoubleTree by Hilton London Full time

Reporting to the Director, Rooms Division and the General Manager The Residential Supervisor is responsible for greeting and registering extended stay guests, while providing exceptional service. Main responsibility is to source and seek out extended stay guests from all sources. This position will also be a mix of extended stay responsibility and accounting

**Responsibilities include, but are not limited to, the following functions**:

- To ensure that every available extended stay accommodation is occupied year round. This needs to be done by external as well as internal marketing processes.
- Visit corporate offices, universities, colleges, hospitals, school boards, government entities to promote extended stay accommodations at the DoubleTree by Hilton London.
- Create marketing collateral as well as update website for extended stay guests - Latitude Living London.
- Monitor social media for any feedback with regards to extended stays at the DoubleTree by Hilton London
- Conduct periodical surveys on ways to improve on the services offered for extended stay guests
- Register all details for extended stay guests into Yardi One Property Management System.
- Check credit rating, get approval and process payment for all extended stay guests
- Create welcome packages with most updated information to be given to all extended stay guests upon arrival
- Maintain and update rent roll with accurate information for all extended stay guests
- Maintain accurate records of all housekeeping services and coordinate with the Director of Housekeeping for monthly, biweekly and other housekeeping services
- Follow up on any maintenance related issues with the Director of Engineering
- Ensure that all health & safety and fire safety protocols are followed with extended stay guests
- Maintain and update filing for all extended stay guests in a systematic and chronological order
- Respond to all extended stay guests issues and follow up with resolutions
- Set systematic reminders through outlook calendar for extension of agreements 3 months prior to end of the contract
- Keep Director, Rooms Division and General Manager updated on any issues or concerns with regards to extended stay guests
- Create and input group codes in ONQ & R&I
- Monitor all group cutoffs and update availability. Keep the Front Office Manager, Director, Rooms Division and General Manager updated on any changes in demand.
- Ensure that all contracted groups including crew rooms are constantly monitored and updated in ONQ
- Provide weekly reports on group pick up to the Front Office Manager, Director, Rooms Division and General Manager
- Coordinate with the sales department for all group rooming lists and input this in ONQ
- Completion of secondary school is required.
- ONQ & R&I Expert Knowledge
- Proficient in group work
- Strong customer service skills.
- Ability to establish and maintain effective working relationships with associates, customers and patrons.
- Night Audit & Finance Experience required
- Must have the ability to communicate in English.
- Always maintain a professional appearance and manner.

**Benefits**:

- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- Vision care

Schedule:

- Monday to Friday
- Weekends as needed

Work Location: In person


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