Client Support

7 months ago

Cambridge, Canada Cowan Insurance Group Full time

You're passionate about **delivering outstanding customer service** in a **fast-paced environment**

You’re a **communicator **- strong communication skills both verbally and in writing.

You’re **self-motivated** - able to work independently and as a team.

If you’re answer is yes, check out our **Client Support role** at Cowan Insurance Group.

**What’s the ask?**

Provide service excellence to our personal insurance customers and insurance markets by managing our policy renewal processes, ensuring service standards are being met. The individual, when needed will also provide back-up support to the other client support staff in the department.

**What you will do**:

- Review and process renewals in our broker management system Epic
- Quote client policies in Applied Rating Services
- Review policies for gaps in coverage and identify coverage enhancement opportunities
- Process varied terms notices received from our carriers
- Review new business and renewal policies to ensure accuracy and completeness
- Follow up with insurance carriers for late renewals

**What you will bring**:

- RIBO license or ability to obtain RIBO an asset
- CAIB or CIP designations (or working toward designations) would be an asset
- Strong communication skills; written and verbal
- Excellent communication skills
- Ability to manage high volume while maintaining attention to detail
- Professional, proactive, and positive work attitude is essential
- Proficiency with Microsoft Office Products
- Experience with EPIC would be an asset

**Who we are**:
Canadian-owned and operated, Cowan Insurance Group is a leading independent insurance brokerage and consulting operation, providing real value to our clients. With over 500 employees hired out of 6 locations across Canada, we’re proud to have been named one of Canada’s Best Managed Companies since 2012.

We partner with leading national and international insurance companies to:

- deliver insurance and risk management solutions to businesses, organizations and individuals.
- advise on and create retirement, group benefits, disability management and international benefits programs for employee groups.

We also offer wealth and asset management as well as financial and succession planning services to individuals, and specialize in property, casualty and credit insurance.

**What sets us apart?**

**Be in good company**
Integrity matters. It drives our award-winning workplace culture and fuels our collective desire to help our clients, employees, and communities thrive.

**Challenge your thinking**
You're valued for your passion, drive and creativity. The pace is fast, but the work is meaningful, interesting, and complex, just the way you like it.

**Grow together**
We believe in your potential. If you’re looking to develop your expertise with learning opportunities and mentoring, we’ll make that happen.

**Benefits and perks**
- Competitive salary
- Participate in our comprehensive benefits plan on day one — no waiting period.
- Company-matched Retirement Savings Plan
- Company-paid training and development courses
- Community involvement

**Are you interested?**

**Please Apply**

While we appreciate the interest of all applicants, we will contact only those selected for interviews. If you are an applicant with disabilities and require accommodation, please let us know at the time of our contact so that we may arrange for their provision.

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