Guest Experience Supervisor

2 weeks ago


Mississauga, Canada Mad Ox | BBQ Smokehouse + Grill Full time

As a service lead, your job is to provide great customer service while performing regular server duties, as well as managing your fellow servers. You are a great multi-tasker and a quick decision-maker.

**Duties and Responsibilities**

Guide patrons to their seats - Maintain an upbeat and friendly attitude throughout this process.

Assign Waitstaff to Tables.

Place Food and Drink Orders. - Take the orders from their tables, communicating with the kitchen and bar staff to place food and drink orders. They also check that the waitstaff place orders correctly and deliver them to the correct tables.

Train New Waitstaff.

Oversee Waitstaff - Managing callouts coordinating shift covers, and disciplining waitstaff as necessary.

Perform Opening and Closing Duties - These include tasks such as setting up the dining room before service, making sure the dining area and furniture is clean, cleaning windows, and opening or closing the registers.

Leadership Skills - must be experts in basic food service techniques, such as how to properly carry food trays and memorize orders. They must thrive in a fast-paced environment and must be able to work well under pressure as popular restaurants can get very busy.

The position also requires poise. Patrons and their team should never see them stressed.

Managing customer concerns and complaints about staff using conflict resolution skills.

Providing excellent customer service to set a good example for staff.

Lead by example and be the hardest working person on the team so they can train and promote best practices with the confidence.

Keeping staff content with excellent leadership and communication skills.

**Job Types**: Full-time, Permanent

**Salary**: $17.00-$19.00 per hour

Schedule:

- 8 hour shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed

Ability to commute/relocate:

- Mississauga, ON L5N 0G5: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 2 years (required)

Work Location: In person

Application deadline: 2023-12-03



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