Spa Supervisor

3 weeks ago

Mississauga, Canada Hand & Stone - Mississauga - Dixie Full time

**Benefits**:

- Bonus based on performance
- Employee discounts
- Opportunity for advancement
- Training & development

**Spa Associate and Spa Supervisor Job Opening**

Spa Associates/Supervisors are dynamic, dedicated and enthusiastic leaders that seek out team training opportunities, implement client service programs and establish efficient processes that empower the team to achieve an outstanding client experience.

**RREQUIREMENTS**:

- Provide excellent customer service to members and guests
- Ideal past experience would be working for a gym or other membership driven environment
- Welcome and greet members/guests upon arrival
- Answer phones, book appointments, sell memberships, gift cards, and upgrades
- Prepare treatment rooms for therapists when necessary
- Operating Laundry Machines, putting in linen to wash, dry and fold.
- Maintaining the spa and washrooms clean
- Follow proper office procedures/file maintenance
- Promote health/wellness benefits of massage therapy and skin care
- Maintain a professional and clean work environment and appearance
- Display a positive, energetic attitude
- Be a team player
- Possess Windows computer knowledge/skills
- Perform various other duties as assigned
- Be willing to take initiative in picking up new tasks around the office
- Ability to multitask
- Lead, coach, train and set expectations for a team of spa service professionals
- Demonstrate ability to balance coaching with discipline
- Deliver outstanding client experiences in spa services and retail operations
- Manage, coach and train team on selling spa services and products to reach or exceed financial goals
- Manage, coach and train team on cost management best practices
- Manage administrative tasks including but not limited to payroll, scheduling, inventory and reporting

**QUALIFICATIONS**
- Experience answering the phone/helping clients in-person
- Minimum 2 years experience in spa or hospitality management
- Excellent knowledge of spa services and retail operations
- Ability to meet or exceed sales goals
- Ability to meet or exceed cost of goods sold goals
- Strong desire to provide, train and deliver outstanding customer service
- Deep knowledge and understanding of spa services and product line with strong capacity to sell these to clients Ability to work flexible schedule including days / evenings / weekends / split shifts and holidays

**COMPANY BENEFITS**
- Hourly wage depending on previous experience
- Commissions and bonuses
- Flexible schedules
- Professional and safe work environment
- Employee discounts
- Training

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