Manager, Guest Experience
3 weeks ago
Our Milestones' team is rapidly growing and we're looking for Managers to join our Ancaster location
The Perfect Guest Experience is more than a warm smile and welcoming atmosphere. Our people are what bring a dining experience to life for our Guests. The creation of our menu items, a welcoming greeting, and service that makes a genuine connection is what has a Milestones’ Guest looking forward to their next visit. This is your opportunity to be a part of it.
As a Manager of Guest Experience at Milestones, you ensure the highest level of service for each guest within your restaurant. You drive food quality, maintain cleanliness, inspire and maintain high team morale, all while developing others
Responsibilities include:
- Promote teamwork and communicate in a positive and professional manner to all departments to ensure the needs of our guests are being met at all times
- Driving a knowledge passion around our food and LWB programs
- Work with fellow managers on coaching, execution of initiatives and embedding hospitality
- Leading a workforce of over 20 teammates, including recruitment, training and development
- Managing and maintaining cost controls of food and beverage as well as restaurant labour
PERKS Why should you work for us?
- Superior training and development
- Competitive salary and benefits’ package
- Growth and advancement opportunities in both the restaurant and brand
- and more
**Salary**: $50,000.00-$53,000.00 per year
Schedule:
- Evening shift
- Holidays
- Night shift
- Weekends as needed
Supplemental pay types:
- Tips
Ability to commute/relocate:
- Ancaster, ON L9K 1L5: reliably commute or plan to relocate before starting work (required)
**Education**:
- Secondary School (preferred)
**Experience**:
- Hospitality: 1 year (required)
**Language**:
- English (preferred)
Licence/Certification:
- Smart Serve (preferred)
Shift availability:
- Night Shift (required)
- Day Shift (required)
Work Location: In person
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