Manager, Swim Operations

2 weeks ago

Vancouver, Canada Pedalheads Full time

**Our mission**

We inspire kids to believe in themselves.

**Who we are**

We are a fast-growing leader in children's programming who offer high-quality bike and swim lessons across North America.

Why you'll love working at Pedalheads

**Growth**

Pedalheads has 170+ locations in 40+ cities with 2000+ amazing staff who get to teach 70,000+ children every year. Pedalheads has grown more than 50% over the past 2 years while maintaining a “love what you do” culture with considerable flexibility and opportunity for professional growth.

**Culture**

Our people consistently attribute their love of working at Pedalheads to the culture and team. We're passionate about creating a supportive, energizing team environment with fun, friendly and driven people.

**Opportunity**

We are truly known for developing our people and teams to their highest potential in a way that builds skills and confidence for life. Our progressive, collaborative culture and ambitious North American expansion plans translate into all kinds of career growth and development opportunities.

**Purpose**

By teaching fundamental skills, building confidence and igniting their sense of adventure, we can forever impact the life of a child. Pedalheads also offers a generous bursary program and give back program through annual social giving, and we are continuously working on meaningful ways to make communities better for having us there.

**The Role**

Reporting to the Manager, Swim, this role will effectively and efficiently manage the day-to-day operations of the Pedalheads Swim program in BC. You will uphold Pedalheads program excellence, safety standards and personalized customer service while growing registrations and revenue. You will liaise with cross functional departments, build and strengthen full and part-time teams and manage consistency and excellence across multiple facilities across Metro Vancouver.

**Your Responsibilities**
- In addition to sharing your ideas on how we can grow, learn and build in this role, you'll also be:

- Provide strategic management of the day-to-day operations of our swim programs
- Develop and implement processes across all facilities
- Grow revenue by driving sales and business results through premium customer experience, employee relations, and detail-orientated operations
- Ensure the highest standard of safety at all pools.
- Maintain a premium experience for environment and atmosphere in all facilities
- Document procedures, identify problems, work with the Manager, Swim to develop and adapt those procedures
- Provide excellent customer service initiate and monitor customer feedback, including customer satisfaction and NPS score
- Take care of inventory checks on a regular basis. Ensuring all pools are equipped with what they need, ordering equipment when needed
- Engage families on an ongoing basis regarding special events and other Pedalheads Swim and Bike Programs, camps and lessons
- Assist with hiring and scheduling where needed
- Work with the Manager, Program and Training Swim to ensure high standard of programming across all pools

**Skills, Knowledge and Experience**
- Minimum of 3 years supervisory or management experience in a service or retail environment
- 3+ years of customer service
- Experience working with children is a must
- Prior experience in Aquatics is an asset
- Valid driver license
- Strong and dynamic leader and mentor
- Customer service specialist
- Outstanding communication and organizational skills
- Excellent interpersonal skills with ability to interact and build strong relationships
- Decisive decision maker, able to quickly diagnose problems and create solution

**Benefits and Perks**
- Balance of office and onsite
- Annual professional development allowance
- Health spending accounts
- Support, including some paid time for community volunteering
- Annual staff trip/retreat for planning and year end celebrations. Previous trips include Mexico, Tucson and Las Vegas
- Growth and advancement
- RRSP/DPSP Matching

**Application Process**

Pedalheads is committed to creating and upholding a diverse, inclusive and equitable environment that is respectful and welcoming to everyone. We believe that our programs are enriched by the presence of many voices from a variety of racial, cultural and religious backgrounds, political beliefs, ages, sexual identities and orientation, socio-economic backgrounds and physical and cognitive abilities.

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