Service Product Support
3 weeks ago
**Job Summary**:
Provide dealer network with service support/information to assist with troubleshooting and repair of short line products. Provide assistance directly on the field in Canada and the USA.
**Qualifications**:
- Familiar in the operation of farm machinery or an ag background considered an asset
- Solid background in mechanical, hydraulic and electrical systems
- Excellent Problem solving skills
- Multi-task professional and strong customer service.
- Strong English; verbal and written communication skills
- Proficient at Microsoft Office, Excel, Word, Power Point and Lotus Notes
- High degree of accuracy and attention to detail
- Strong planning and organizational skills, ability to work under minimum supervision
- Must hold and maintain valid driver’s license
- Available to travel (about 50% to 75% of the working schedule), hold a valid passport, able to enter US
**Key Responsibilities and Duties**:
- Support Territory Sales/Inside Sales, Product Marketing and Service Parts with technical issues
- Work with Engineering and Quality Departments to assist with product quality improvement
- Work with production to help resolve problems and improve product quality
- Attend meetings, develop technical documents and reports
- Visit dealers/customers and participate in Farm Shows, Demo’s and Field Days
- Be able to travel to the USA and Canada to support our customers. Must have a valid passport and the rights to cross the border freely.
- Be available to help other departments when requested by the management
**Working Conditions**:
- Long periods of sitting, standing, bending, driving.
- Heavy lifting
- Conditions vary according to location
- Demanding, stressful
**Salary**: $20.00-$30.00 per hour
**Benefits**:
- Dental care
- Life insurance
- Paid time off
- Vision care
Flexible Language Requirement:
- French not required
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Supplemental pay types:
- Bonus pay
Application question(s):
- Can legally work in Canada
Work Location: In person
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