Service Product Support
2 weeks ago
Job Summary:
Provide dealer network with service support/information to assist with troubleshooting and repair of short line products. Provide assistance directly on the field in Canada and the USA.
Key Responsibilities and Duties:
- Support Territory Sales/Inside Sales, Product Marketing and Service Parts with technical issues
- Work with Engineering and Quality Departments to assist with product quality improvement
- Work with production to help resolve problems and improve product quality
- Attend meetings, develop technical documents and reports
- Visit dealers/customers and participate in Farm Shows, Demo’s and Field Days
- Be able to travel to the USA and Canada to support our customers. Must have a valid passport and the rights to cross the border freely.
- Be available to help other departments when requested by the management
Qualifications:
- Familiar in the operation of farm machinery or an ag background considered an asset
- Solid background in mechanical, hydraulic and electrical systems
- Excellent Problem solving skills
- Multi-task professional and strong customer service.
- Strong English; verbal and written communication skills
- Proficient at Microsoft Office, Excel, Word, Power Point and Lotus Notes
- High degree of accuracy and attention to detail
- Strong planning and organizational skills, ability to work under minimum supervision
- Must hold and maintain valid driver’s license
- Available to travel (about 50% to 75% of the working schedule), hold a valid passport, able to enter US
Working Conditions:
- Long periods of sitting, standing, bending, driving.
- Heavy lifting
- Conditions vary according to location
- Demanding, stressful
**Benefits**:
- Company pension
- Dental care
- Disability insurance
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
Application question(s):
- Can work legally in Canada. Preferably residing in Manitoba.
- Strong English; verbal and written communication skills.
- Solid background in mechanical, hydraulic and electrical systems
- Familiar in the operation of farm machinery or an ag background considered an asset
- Be able to travel to the USA and Canada to support our customers. Must have a valid passport and the rights to cross the border freely.
**Experience**:
- Technical & Service support: 2 years (preferred)
Willingness to travel:
- 75% (preferred)
Work Location: One location
Application deadline: 2023-03-17
Expected start date: 2023-03-20
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