Operations Manager

4 weeks ago

South Surrey, Canada Fitness World Full time

The Operations Manager oversees the administration and operations of a Fitness World location. Working in partnership with and reporting to the General Manager, this position has a multi-faceted role. Primary responsibilities include Front Desk operations, childminding, member retention, retail and liaise between Head Office and the Club.

**Responsibilities
- Recruit, train and develop, front desk team by maintaining staff communication log and holding front desk team meetings bi-weekly.
- Complete all administrative activities, including employee paperwork (new hire, changes, and separations), onboarding, scheduling, incident reporting, etc.
- Responsible for bringing Fitness World's core values and mission statement to life by promoting a friendly, fitness-focused environment through leading by example, including regular team clean announcements and leader led action.
- Proactively document and suggest process improvements as the company grows
- Strong knowledge of all monthly promotions, contests and membership and PT products
- Partner with cross-functional department leaders such as Sales, Fitness and Maintenance to ensure clubs alignment on processes and procedures.

**Childminding
- All childminding staff certifications and back-ground check requirements are current and on file.
- Regular audit of payments and child check-ins.
- Ensure childminding staff adhere to FW childminding policies and procedures while providing safe, quality care in a friendly clean environment.

**Inventory Management
- Ensure all retail products are ordered, received, counted and merchandised according to company standards.
- Review and discuss monthly shrink report with Manager of Club Operations and the General Manager

**Education & Experience**
- Experience managing in fast paced environments, customer service, hospitality or retail experience preferred.
- Ability to communicate effectively with all levels in the organization.
- Excellent written and verbal communication skills.
- Strong organizational skills and proactive problem solver.
- Proficient computer use skills and intermediate Microsoft Office skills

**Our Perks**:

- Competitive compensation
- Group benefits (dental, extended health & travel)
- Complimentary membership to all locations (16 & growing) for you and one other
- Discounted personal training, supplements and retail clothing
- Flexible schedule to work out during the day

**Our Values**:

- Fun: We laugh, smile and enthusiastically have a good time, all the time
- Passion: We put our all into everything we do and empower each other to be our best selves every day
- Teamwork: We build together, creating a motivating space for shared growth
- Inclusive: We welcome everyone to be part of our world and pride ourselves in being a community for all

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