Information Technology Manager

2 weeks ago

Toronto, Canada Omni Hotels & Resorts Full time

Overview / vue générale:
**King Edward Hotel**

With its rich history, timeless elegance, and modern hospitality, the Omni King Edward Hotel has been a favourite of both locals and visitors for over 110 years. Located in the heart of downtown Toronto, this landmark hotel is just steps away from a wealth of diverse restaurants, tourist hotspots, and shopping centres. It's no wonder the Omni King Edward is the perfect destination for business and leisure travellers alike.

The Omni King Edward Hotel's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni King Edward Hotel may be your perfect match

Job Description / description de l'emploi:
In addition, is responsible for the effective provisioning, installation/configuration, operation, and maintenance of systems hardware and software and related infrastructure. This individual participates in technical research and development to enable continuing innovation within the infrastructure. This individual ensures that system hardware, operating systems, software systems, and related procedures adhere to organizational values, enabling associates and vendors. This role is on-site at the Toronto Omni but is also responsible for supporting the property in Montreal remotely and with regular on-site visits.

Qualifications / qualifications:
**Minimum Requirements**
- 4+ years Information Technology experience including 2+ years managerial experience
- Bachelor of Science Degree in related technology field or equivalent

**Critical Skills**
- Experience leading and driving large, complex IT Security and Compliance functions in a hospitality and/or retail organization
- Strong Project and Time Management skills
- Ability to handle multiple tasks, prioritize and meet deadlines
- Strong interpersonal and influencing skills.
- Interviewing and investigative skills

**Working Relationships**
- Will interact with all employees of Omni Hotels & Resorts on a regular basis, including IT and other cross-functional team-members at the Corporate Offices and property locations. Will also interact with members of the Senior and Executive Leadership teams.

**Expectations**
- Responsibilities will require being on call and at times working off hours based on critical system outages, upgrades, etc. More specifically, nights/weekends/holidays may be required based on the needs of the hotel/business.
- Omni Hotels & Resorts is an equal opportunity employer - vets/disability. The EEO is the Law poster and its supplement are available using the following links: _
- EEOC is the Law Poster_
- and the following link is the _
- OFCCP's Pay Transparency Nondiscrimination policy statement_
- ._

Responsibilities / responsabilités:

- Provides technical support on all computer systems in the hotel. Installs computer hardware and software, maintaining the latest version of service packs. Ensures proper operation of IT equipment while troubleshooting hardware or software issues.
- Ensure that IT systems and controls are in place to comply with corporate policy and procedures in maintaining compliance with PCI standards, backup policies and other Corporate IT standards; performs audits, system maintenance and security reviews.
- Remains abreast of changes in user, system software and hardware requirements.
- Where applicable, leads and engages local IT team toward success.
- Troubleshoot network and system problems; Perform diagnosis on system problems, recommend and implement solutions or draw upon other resources and/or vendors to resolve.
- Train users on proper way to use and maintain the system, which may include conducting training and retraining sessions with hotel associates.
- Coordinate installation of new systems and equipment and assist in any corporate programs or initiatives, which may include beta testing.
- Provide onsite assistance with company issued phones and be liaison between Telecom Providers ensuring all phones are issued per company policy.
- Troubleshoot basic telecommunications issues throughout the hotel, including guest rooms and assist with telephone moves, add and changes.
- Complete work assigned by the Omni Hotels & Resorts Service Desk in a timely manner; prioritize and escalate issues as needed.
- Install new / rebuild existing servers and configure hardware, peripherals, services, settings, directories, storage, etc. in accordance with standards and project/operational requirements.
- Research and recommend innovative, and where possible automated approaches for system administration tasks. Identify approaches that leverage our resources and provide economies of scale.
- Provides hands-on support, as well as coaching and mentoring, to the IT team members
- Serv

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