Trainer (Information Technology)

2 weeks ago

Toronto, Canada Michael Garron Hospital Full time

OVERVIEW

Primary Responsibilities

1. Clinical Practice and Technological Proficiency
- Demonstrate knowledge of hospital staff workflows and roles to inform training and support trainees as a Cerner systems education expert.
- Demonstrate confidentiality regarding user and patient information.

2. Development and Delivery of End-User Training
- Prepare for and provide training to all levels of clinical staff.
- Modify instructional methods based on individual and group needs.
- Monitor learner progress and provide additional coaching as needed.
- Create and maintain an environment (physical and virtual) that optimizes learning.
- Conduct training needs assessments to evaluate training program effectiveness.
- Provide feedback to management and ITS team regarding process improvements, end-user feedback, and content gaps.

3. Organizing, Planning, and Resource Coordination
- Schedule and coordinate training sessions across the organization.
- Maintain training and resource calendars.
- Manage multiple projects and tasks, and prioritize effectively.
- Collaborate across departments to manage scheduling logistics of room and resource allocation.
- Maintain training rooms and technologies: ensure appropriate technology is identified, available, and in working order.
- Provide administrative, clerical and organizational support to ITS department as needed.
- Schedule and/or attend meetings to support training development and evaluation.

4. End-User Support
- Provide proactive pre-/post
- training support to users, including troubleshooting system issues.
- Complete systems user administration: making additions, modifications, and terminations.

EDUCATION
- Undergraduate degree in Information Technology, adult education, clinical health profession or equivalent.
- Adult education certificate/degree (preferred).

**Technical Skills**:

- 3 years of related training experience (healthcare environment an asset).
- Experience with Cerner Applications (preferred).
- Experience with Adobe Captivate, Camtasia or other video editing software for e-learning module development (preferred).

QUALIFICATIONS
- Minimum 3+ years of demonstrated training, teaching, or facilitation experience in face-to-face, virtual, and hybrid learning environments.
- Minimum 2+ years of demonstrated experience in planning and developing curriculum; designing learning experiences and lesson plans; and creating and maintaining supporting materials and documentation.
- Engaging presentation and facilitation style.
- Flexible and adaptable, with proven ability to tailor instruction according to learner needs.
- Demonstrated ability to quickly learn and retain concepts, especially with regards to learning new technologies and systems.
- Excellent organizational skills, with an ability to multi-task and prioritize multiple concurrent activities.
- Proven experience working in and collaborating across a large fast-paced organization.
- Proven ability thinking quickly to solve and trouble-shoot problems.
- Self-starter, who takes ownership of work and who is able to work autonomously.
- Strong team player who willingly seeks and accepts constructive feedback.
- Excellent English communication skills (written and verbal).
- All employees of Michael Garron Hospital (MGH), a division of Toronto East Health Network (TEHN) [formerly Toronto East General Hospital (TEGH)] agree to work within the legislated practices of the Occupational Health and SafetyAct of Ontario.
- All employees of MGH are responsible to contribute to a transparent culture of patient and staff safety by adhering to and abiding by patient and staff safety policies and procedures set by MGH.
- All employees are accountable for protecting the psychological health and safety of themselves and their co-workers through adherence to MGH's policies and practices.

Vaccines (COVID-19 and others) are a requirement of the job unless you have an exemption pursuant to the Ontario Human Rights Code.

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